Client Experience Advocate – Fast-Paced Legal Support

Michael Page Legal; Leeds; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Full training provided

Excellent progression

Great team and working environment

No weekend shifts

Job summary

Michael Page have registered a new Permanent Customer Experience Advisor opportunity in Leeds City Centre with a reputable and progressive Legal Firm. You will support existing clients on active cases and services, handling enquiries and guiding documentation through the file.

The role is telephone-focused, fast-paced, and requires a confident communicator who thrives in a high-volume environment. Full training is provided, with excellent progression and a great team culture.

Qualifications

• Experience in customer service, across varied backgrounds is acceptable.
• Strong telephone communication and professional manner are essential.
• Ability to perform in a high-volume, target-driven environment.

Responsibilities

• Support existing clients with active cases and services.
• Handle a range of enquiries and chase documentation for client files.
• Provide the best possible service to each client over the telephone.

Skills

Customer service experience

Telephone manners

Communication skills

Team player

High-volume environment

Job description

Michael Page have registered a new Permanent Customer Experience Advisor opportunity in Leeds City Centre with a reputable and progressive Legal Firm. You will support existing clients on active cases and services, handling enquiries and guiding documentation through the file.

The role is telephone-focused, fast-paced, and requires a confident communicator who thrives in a high-volume environment. Full training is provided, with excellent progression and a great team culture.