Customer Sales Advisor

Probe UK Limited; East Midlands; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Full in-depth training

Profit related pay

Life insurance cover

Employee Assistance Programme

23 days holiday + bank holidays

Job summary

Probe UK Limited is seeking a Customer Sales Advisor to join the Central Sales Team. You will speak with customers, understand needs and recommend solutions, delivering engaging virtual demonstrations and guiding them to the right choice.

This 100% office-based role offers a salary of £27,800 with an OTE of £41,800, 23 days holiday plus bank holidays, full training, life cover and an Employee Assistance Programme. Candidates must have the right to live and work in the UK.

Qualifications

• Experience in customer service, consultative sales or customer engagement.
• Experience within automotive, mobility, healthcare or assistive technology would be a strong advantage.
• A natural communicator who can quickly build rapport, listen to customers and understand their needs.
• Excellent organisation and attention to detail, with the ability to manage multiple customer enquiries and keep accurate records.
• A positive, proactive attitude and a genuine commitment to delivering an excellent customer experience.
• Good IT skills, with confidence using Microsoft Office and CRM systems.
• A willingness to learn, develop your product knowledge and actively contribute ideas that can improve the customer experience.

Responsibilities

• Bring products to life online by delivering engaging virtual demonstrations and assessments, helping customers understand their options and identify the solution that best suits their needs.
• Own the customer journey from the first enquiry through to order completion and follow-up, building genuine relationships along the way.
• Be the trusted expert listen carefully, ask the right questions and provide clear, consultative advice that helps customers make confident decisions.
• Work as part of a wider team, supporting customer records, account management, administration and ongoing sales activity to ensure every customer receives a seamless experience.
• Keep your knowledge ahead of the curve through product training, site visits and working closely with field-based demonstrators and installers.

Skills

Customer service

Consultative sales

Customer engagement

Communication

Organisation

Attention to detail

Microsoft Office

CRM systems

Willingness to learn

Product knowledge

Tools

Microsoft Office

CRM systems

Job description

This is a fantastic opportunity to join a European leading business, where changing people s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.

They are proud of their fast-paced and dynamic manufacturing environment, where customer satisfaction and continuous improvement are at the heart of everything that they do.

Customer Sales Advisor Pay, Hours and Benefits

• £27,800 with an OTE of £41,800
• 8:30am 5:00pm Monday to Friday (this is a 100% office-based role)
• 23 days holiday plus bank holidays
• Full in-depth training is provided
• Profit related pay
• Life insurance cover
• Employee Assistance Programme

This role is commutable from the following areas: Ripley, Alfreton, Sutton in Ashfield, Pinxton, South Normanton

Customer Sales Advisor Role Overview

If you re someone who enjoys talking to people, understanding what they really need and helping them find the right solution, this could be the opportunity for you. We re looking for a customer-focused Customer Sales Advisor to join the Central Sales Team.

You ll speak with customers, understand their individual circumstances and use your knowledge to recommend solutions that genuinely make a difference to their everyday lives.

With a background in customer service or consultative sales ideally within automotive, mobility or healthcare you ll combine great communication skills with a natural ability to build trust. This is about much more than making a sale; it s about providing expert guidance and giving customers the confidence that they ve made the right choice.

Customer Sales Advisor Candidate Requirements

We re looking for someone who combines great people skills with a genuine desire to help customers. You ll be confident communicating with people over the phone and video, organised in your approach and comfortable taking ownership of the customer experience.

• Experience in customer service, consultative sales or customer engagement.
• Experience within automotive, mobility, healthcare or assistive technology would be a strong advantage.
• A natural communicator who can quickly build rapport, listen to customers and understand their needs.
• Excellent organisation and attention to detail, with the ability to manage multiple customer enquiries and keep accurate records.
• A positive, proactive attitude and a genuine commitment to delivering an excellent customer experience.
• Good IT skills, with confidence using Microsoft Office and CRM systems.
• A willingness to learn, develop your product knowledge and actively contribute ideas that can improve the customer experience.

Customer Sales Advisor Key Responsibilities

• Bring products to life online by delivering engaging virtual demonstrations and assessments, helping customers understand their options and identify the solution that best suits their needs.
• Own the customer journey from the first enquiry through to order completion and follow-up, building genuine relationships along the way.
• Be the trusted expert listen carefully, ask the right questions and provide clear, consultative advice that helps customers make confident decisions.
• Work as part of a wider team, supporting customer records, account management, administration and ongoing sales activity to ensure every customer receives a seamless experience.
• Keep your knowledge ahead of the curve through product training, site visits and working closely with field-based demonstrators and installers.
  

Please Note: Candidates must have the right to live and work in the UK.