Hybrid Customer Service Advisor — Build Your Career

Confidential; Leeds; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Full training

Career progression

Job summary

Confidential in Leeds is recruiting a Customer Service Adviser to join their contact team in Rothwell (LS10). The temporary role offers hybrid working, full training and a path to permanent employment.

You will handle customer calls, maintain accurate records and deliver high-quality service with a 40-hour week and rotating shifts 7am–7pm. There is no prior experience required; a positive attitude and strong people skills will help you succeed.

Qualifications

• Excellent verbal and written communication.
• Confident and professional telephone manner.
• Strong organisational and time management skills.
• Good attention to detail and accuracy.
• Competent IT skills and confidence using multiple systems.
• Positive, customer-focused approach.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Managing inbound customer calls in a professional and friendly manner.
• Resolving customer queries and providing accurate information.
• Updating customer records and account information on internal systems.
• Escalating complex enquiries where appropriate.
• Meeting individual and team performance targets.
• Delivering a consistently high level of customer service.
• Working collaboratively with colleagues across departments.

Skills

Communication skills

Telephone manner

Organisational skills

Attention to detail

IT skills

Customer focus

Fast-paced environment

Tools

CRM systems

Job description

Confidential in Leeds is recruiting a Customer Service Adviser to join their contact team in Rothwell (LS10). The temporary role offers hybrid working, full training and a path to permanent employment.

You will handle customer calls, maintain accurate records and deliver high-quality service with a 40-hour week and rotating shifts 7am–7pm. There is no prior experience required; a positive attitude and strong people skills will help you succeed.