Customer Service Advisor

Lawrence Dean Recruitment; Stevenage; On-site; GBP 38,573,000 - 42,706,000; Full time

Benefits offered by this job

28 days holiday including bank holiday

Intensive company training

Job summary

Lawrence Dean Recruitment is recruiting a Customer Service Advisor in Stevenage for a busy team. The role runs Monday to Friday, 9am–5pm, on a temporary basis with potential for internal progression.

You will handle a high volume of calls, deliver exceptional service, and use several systems to update records and resolve customer queries. The position requires commitment to at least 3 months and strong communication skills.

Qualifications

• Previous customer service experience.
• Call centre experience desirable but not essential.
• Strong PC skills including databases and Microsoft programmes.
• Proven ability to communicate with people at different levels.

Responsibilities

• Receive a high volume of calls daily.
• Deliver excellent customer service on every call.
• Use multiple systems to update records and pass information to customers.
• Take ownership to resolve queries efficiently.
• Coordinate responses and ensure root cause is addressed.
• Question customers effectively to understand issues.
• Adapt your approach to suit each customer.
• Ensure compliance and standards are met daily.
• Handle higher-level queries and complaints.

Skills

Customer service

Call centre experience

PC skills

Communication at all levels

Tools

Microsoft Office

Job description

Company & Role Overview

A service orientated company based in Stevenage are now looking to recruit an experienced Customer Service Advisor to join their busy team for a minimum of 3 months. Working Monday to Friday 9am to 5pm.

Customer Service Advisor Benefits Offered

• £14.36 per hour plus holiday pay
• 28 days holiday including bank holidays
• Intensive company training
• This is a longer-term temporary opportunity with scope to progress internally

Customer Service Advisor - Job Overview

• Receiving a high volume of calls on a daily basis
• Delivering excellent customer service on every call
• Using multiple systems to update records and find relevant information to pass to the customer
• Taking ownership of each call to ensure customer queries are resolved efficiently
• Coordinate responses
• Effectively questioning customers and communicating effectively to ensure the root cause of the query/problem is answered
• Adapting your personal style on every call to suit the needs of the customer
• Ensuring compliance is met and standards achieved on a daily basis
• Dealing with all higher-level customer queries/complaints

Customer Service Advisor - Skills & Experience Required

• Previous customer service experience
• Experience of working in a call centre environment would be desirable but not essential
• Strong PC skills including databases and all Microsoft programmes
• Proven ability to communicate with people at different levels
• Customer focussed, with empathy for customer problems and a real desire to help people on a daily basis
• Able to commit to a role for a minimum of 3 months