Customer Service Advisor

Interaction Recruitment; Northampton; On-site; GBP 23,000 - 30,000; Full time

Job summary

Interaction Recruitment is assisting a client to recruit a Customer Service Representative for office-based work at Lodgefarm Industrial Estate, NN5 7US. The role is full-time, temporary to permanent, with 40 hours per week across 5 days between 8am and 8pm.

You will build rapport with customers, listen to needs to tailor solutions, and provide exceptional service with in-depth product knowledge. Pay is £12.71 per hour, paid weekly, with potential progression to permanent status.

Qualifications

• 6 months contact centre experience preferred but not essential.
• Excellent customer service skills required.
• Strong communication skills.
• Able to work well in a team.

Responsibilities

• Build rapport with customers in a consultative manner.
• Listen to the customer's needs to tailor solutions to their queries.
• Provide exceptional customer service with in-depth knowledge of the services & products.
• Communicating with customers and clients via live chat platforms.

Skills

Customer service

Team player

Communication skills

Contact centre background

Job description

Customer Service Representative- Office working

Inspired by their unique client base, our client is looking to add to their growing customer service team to continue to provide a top-quality tailored customer experience.

Employment Type:Full-time temporary to permanent position.

Pay:£12.71 per hour, paid weekly.

Working Hours:40 hours per week, working 5 days out of 7 between the hours of 8am and 8pm Monday - Sunday.

Location: Lodgefarm Industrial Estate, NN5 7US

Responsibilities of a Customer Service Representative

Build rapport with customers in a consultative manner

Listen to the customer's needs to ensure a positive and unique solution to their queries

Provide exceptional customer service by demonstrating in-depth knowledge of the services & products the company provides.

Communicating with customers and clients via live chat platforms.

The key skills / experience that we are looking for are:

• Excellent customer service skills
• Great team player
• 6 months Contact Centre background [not essential]
• Strong communication skills