Customer Service Advisor

Search; Bradford; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working after probation

Training and development opportunities

Up to £300 monthly bonus

Job summary

Search is hiring a friendly and motivated Customer Service Advisor to join a busy telephone-based team in Bradford. You will handle inbound and outbound calls, assist customers with warranty, vehicle protection and related products, and identify sales opportunities while maintaining high standards of service and compliance.

Key requirements include Maths and English GCSE, excellent communication, a professional telephone manner, and the ability to work toward targets with attention to detail.

Qualifications

• Maths and English GCSE are required.
• Excellent communication and listening skills expected.
• Friendly, professional telephone manner and compliance focus.

Responsibilities

• Handle inbound and outbound customer calls.
• Provide clear, friendly and professional customer service.
• Identify customer needs and promote suitable products.
• Achieve sales and performance targets.
• Maintain accurate records and follow company procedures.
• Comply with GDPR, Consumer Duty and relevant regulatory requirements.
• Attend training, coaching and team meetings.
• Complete mandatory training and relevant CPD requirements.

Skills

Excellent communication

Active listening

Empathetic telephone manner

Target-driven

Attention to detail

Compliance awareness

Education

Maths GCSE

English GCSE

Job description

Location: Bradford, BD3
Salary: £24,784.50 per annum + Bonus
Contract: Permanent
Start Date: November
Hours: Monday-Thursday, 9:00am-5:30pm; Friday, 10:00am-4:00pm
Working Arrangement: Office-based initially, with the opportunity to work from home on Mondays and Fridays after probation.

MUST PASS A DBS & CREDIT CHECK

The Role

We are looking for a friendly and motivated Customer Service Advisor to join a busy telephone-based team.

You will handle inbound and outbound calls, helping customers with warranty, vehicle protection and related products. You will also identify sales opportunities, build customer relationships and work towards individual and team targets while maintaining high standards of customer service and compliance.

Key Responsibilities

• Handle inbound and outbound customer calls.
• Provide clear, friendly and professional customer service.
• Identify customer needs and promote suitable products.
• Achieve sales and performance targets.
• Maintain accurate records and follow company procedures.
• Comply with GDPR, Consumer Duty and relevant regulatory requirements.
• Attend training, coaching and team meetings.
• Complete mandatory training and relevant CPD requirements.

Essential Requirements

• Maths and English GCSE
• Excellent communication and listening skills
• A friendly, professional and empathetic telephone manner
• The ability to work towards targets and deliver quality customer service
• Strong attention to detail and a commitment to compliance

What We Offer

• £24,784.50 annual salary
• Up to £300 monthly bonus for achieving targets
• Permanent employment
• Training and development opportunities
• Hybrid working opportunity after successful completion of probation

Important: Applicants must be able to pass a DBS check.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.