Administration Co-ordinator

Huntress; Morley; Hybrid; GBP 15,000 - 21,000; Part time

Job summary

Huntress is seeking a Customer Service Advisor to join a growing team in Morley. You will handle telephone and email inquiries, build rapport with customers, and maintain a polite, professional demeanor while delivering timely resolutions.

Training will run for two weeks at the Morley head office from 9:00 to 17:30, after which you'll work from home with compulsory office days Tuesday and Wednesday; the role totals 30 hours per week, with shifts 1pm to 7pm, Monday to Friday.

Qualifications

• Experience in customer service, preferably in retail, hospitality or call centre.
• Excellent written English and good IT skills.
• Strong attention to detail and ability to communicate empathetically.

Responsibilities

• Contract maintenance and daily database updates.
• Liaise with management on daily support activities.
• Resolve daily customer issues with internal/external teams.
• Escalate issues promptly and deliver timely resolutions.
• Handle customer enquiries via webchat and email.

Skills

Customer service

Telephone support

Written English

Attention to detail

IT literacy

Job description

Are you available immediately and can commit to a long term temporary assignment in a Customer Service environment? Have you had previous Customer service experience eg within retail, hospitality or call centre? This is a fantastic opportunity to undertake work within a customer service environment, working for a firm who are growing rapidly. As a Customer Service employee you will work on the telephone and email and be polite and courteous at all times.

Salary: £12.71 p/h

Working Hours: Training hours will be 9 to 5.30 in Morley head office for two full weeks. Once trained it will be working from home but compulsory office days are Tuesday and Wednesday.

The hours of work will be:

Monday to Friday 1pm to 7pm

Total = 30 hours

Duties will include

• Contract maintenance
• Maintenance of the database, with daily analysis
• Liaise with the Management Team regarding daily support activities
• Liaise with internal and external support services to resolve daily issues affecting customers
• Escalate issues in a timely and effective manner
• Proactively support the business to customer delivery service
• Provide enquiry resolution support to internal and external parties within targeted service levels
• Distribution of daily activity reports to external service providers
• Dealing with customer queries via webchat
• Responding to customer emails
• Building a strong customer rapport
• General office administration duties as and when required

Who we're looking for

The ideal candidate will be someone who can offer good customer service skills and previous experience within a telephone based customer service environment would be a benefit but not essential. If you can communicate effectively and empathise with customers, please consider these roles. You will have a high level of attention to detail, be competent with IT and have good written English.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.