Customer Service Advisor

Manpower; Lancashire; On-site; GBP 40,000 - 60,000; Part time

Job summary

A staffing agency is seeking a Customer Service Advisor for a full-time position in Blackpool, Lancashire. The role requires excellent communication skills and offers training for newcomers. Responsibilities include providing customer support and explaining the Tax-Free Childcare scheme. Benefits include annual leave, pension contributions, and various staff discounts.

Benefits

25 days annual leave

Staff discounts

Pension contribution

Personal Accident Insurance

Eye care vouchers

Referral Schemes

Save-As-You-Earn-Scheme

MyPath Development programme

Qualifications

• Experience in a customer service role is ideal but training is offered.
• Strong verbal and written communication skills are essential.
• Ability to work independently and as part of a team.

Responsibilities

• Provide excellent customer service and resolve queries.
• Collaborate to achieve customer service goals.
• Explain the Tax-Free Childcare (TFC) scheme to families.

Skills

Customer service experience

Excellent communication skills

Positive attitude

Flexibility

Job description

Overview

Customer Service Advisor – Shift Times: Monday – Friday 8am – 6pm. 37.5-hour week. Location: West Strand Business Park in Preston, PR1 8UY. Pay Rate: £12.60 (after 12 weeks) starting on £12.21. This role supports the TFC campaign and involves supporting families and helping them through Tax-Free Childcare (TFC).

Responsibilities

• Provide excellent customer service to customers, resolving queries in a timely and efficient manner.
• Collaborate with other team members to ensure we meet customer service goals.
• Support families and explain the Tax-Free Childcare (TFC) scheme as required.

What we are looking for

• Ideally you will have worked in a customer service role before, but training and support are provided for newcomers or those changing careers.
• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

What we offer

• Pre-12-week arrangement of 25 days annual leave per annum, increasing to 33 days post 12-week arrangement
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (global programme with dedicated talent coaches through PowerYou training portal)

Job Information

• Job Title: Customer Service Advisor
• Company: Manpower
• Location: Blackpool, Lancashire
• Posted: Sep 17th 2025
• Closes: Oct 18th 2025
• Sector: Customer Services
• Contract: Temporary
• Hours: Full Time