Customer Service Advisor

SC4 Recruitment Limited; Harlow; On-site; GBP 28,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor near Harlow to deliver exceptional support to consumers. This role entails responding to inquiries via multiple channels, managing orders, and ensuring accurate records in CRM systems. Ideal candidates will have experience in D2C and e-commerce, skills in proactive communication, and a good organizational capability. The position offers a salary of £28,000, annual bonuses, and a supportive culture with various benefits.

Benefits

Annual bonus

25 days holiday

Supportive culture

Full onboarding and training

Clear progression opportunities

Qualifications

• Experience in direct-to-consumer (D2C) or e-commerce customer service.
• Warm and proactive communication style.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to customers via phone, email, and live chat.
• Handle orders, returns, and delivery queries.
• Make thoughtful product recommendations.
• Keep CRM and fulfillment systems accurate.
• Collaborate with fulfillment and warehouse teams.

Skills

D2C customer service experience

Proactive communication

Organizational skills

Attention to detail

Knowledge of Amazon/web sales

Tools

Zendesk

Job description

🚀 We’re Hiring : Customer Service Advisor – Near Harlow (Office-Based)

💰 £28,000 + Great Culture | D2C

Do you love helping customers and making every interaction count? Whether it’s solving a delivery issue or recommending the perfect product, you bring clarity, care, and confidence to every conversation.

We’re looking for an experienced Customer Service Advisor with a direct-to-consumer (D2C) and e-commerce background to join our friendly, fast-paced team in Harlow.

What you’ll do

• ✅ Respond to customers via phone, email & live chat
• ✅ Handle orders, returns & delivery queries with ease
• ✅ Make thoughtful product recommendations
• ✅ Keep CRM & fulfilment systems accurate (Zendesk experience a plus!)
• ✅ Collaborate with fulfilment & warehouse teams to ensure smooth delivery

What you’ll bring

• 🔹 Experience in D2C / e-commerce customer service
• 🔹 Warm, proactive communication style
• 🔹 Strong organisation skills & attention to detail
• 🔹 Bonus : a passion for sport or knowledge of Amazon / web sales

What’s on offer

• ✨ £28,000 salary + Annual Bonus
• ✨ 25 days holiday
• ✨ Supportive culture with regular socials
• ✨ Full onboarding & training
• ✨ Clear progression opportunities as we grow

📩 If you’re ready to deliver outstanding customer experiences & have fun, apply now and join a company that makes online shopping feel personal.