Customer Service Advisor

Trust Ford; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An automotive company in Greater London is seeking a Customer Service Advisor to join their friendly local team. The role involves providing exceptional customer service, working to deadlines, and contributing to team performance. Ideal candidates will have excellent communication skills, experience in a customer service environment, and a commitment to teamwork. The company offers a competitive salary, 33 days of annual leave, performance bonuses, training, and various employee benefits including a pension scheme and vehicle purchase discounts.

Benefits

33 days annual leave

Performance-related bonus

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Parts

1 day yearly volunteer for charity

Cycle to work purchase scheme

Access to Perks at Work discount website

Qualifications

• Excellent communication skills and ability to handle sensitive information.
• Experience in a customer service or sales environment.
• Commitment and enthusiasm to contribute to the team and customers.

Responsibilities

• Provide exceptional customer service and support.
• Work in a fast-paced environment.
• Assist in achieving team performance goals.

Skills

Excellent communication skills

Ability to work to deadlines

Experience in a selling / customer service environment

Organisational skills

Team player

Job description

Job Overview

We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling / customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance‑related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.

Key Qualities

• Are you a team player?
• Are you customer focused?
• Do you have main dealer experience?
• Do you have great organisational skills?
• Can you drive the standard in customer care?
• Do you work well in a fast paced environment?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.

Benefits

In addition to receiving a competitive salary, for the right candidate this position will offer :

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website