Customer Service Advisor

EE; Great Ayton; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company seeks a motivated individual for a Payment Support role in Great Ayton, United Kingdom. The position offers a competitive starting salary of £25,087 with the potential to rise to £25,684 within nine months, alongside various incentives. Key responsibilities include guiding customers through billing queries and providing exceptional service. The role promises flexibility and development opportunities as well as valuable perks like online GP access and family leave policies.

Benefits

Online GP access

Paid carer’s leave

Family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• We seek individuals with life experiences that can assist in navigating challenging situations.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Support and guide customers during difficult times.
• Assist customers with billing queries and payment issues.
• Deliver personal and expert service in every interaction.

Skills

Resilience

Relationship building

Job description

Where

Darlington, Full Time, Permanent. Salary: £25,087 rising to £25,684 at 9 months in role, plus commission. Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role. Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three.

Responsibilities

We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.

Qualifications and Experience

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.

What’s in it for you?

• Agreatstarting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season TicketTravel Loan – Giving you the funds topay for your travelto and from work up front, making a difference where it counts.
• Volunteering days, so you cangive backto your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?