Customer Service Advisor

Ford Fuels; Gloucester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A family-run fuel distribution company in Gloucester is seeking a Full-Time Customer Service Advisor to join their team. The successful candidate will manage telephone orders, process payments, and raise tickets for fuel deliveries. This role requires 40 hours of work per week in a fully office-based setting, predominantly Monday to Friday, along with some Saturday morning hours. Generous holiday and additional benefits including a discretionary bonus and a company pension plan are offered.

Benefits

22 days holiday plus bank holidays

Discretionary annual bonus

Full training

2x annual salary life cover

Company pension

Cycle to work scheme

Employee Assistance Programme

Eye-care scheme

Retail discounts

Free on-site parking

Qualifications

• Experience in a customer service role is preferable.
• Ability to handle telephone orders and payments.
• Proficient in raising tickets for orders.

Responsibilities

• Provide first-line telephone support for customers.
• Process fuel orders and handle payments.
• Communicate effectively with internal departments.

Skills

Customer service orientation

Communication skills

Order processing

Job description

Overview

Ford Fuels is a family run fuel, lubricant, and AdBlue distribution business supplying both commercial and domestic customers.

An opportunity has arisen for a Full-Time Customer Service Advisor to join our expanding Customer Service team working at our Gloucester Depot.

You will be required to work Saturday mornings for 3 hours on a rota basis, which will be paid at overtime rate.

What we can offer you

• 22 days holiday (plus bank holidays)
• Discretionary annual bonus
• Full training
• 2x annual salary life cover
• Company pension
• Cycle to work scheme
• Employee Assistance Programme
• Eye-care scheme
• Retail discounts
• Free on-site parking

About the role

• 40 hours per week
• Monday to Friday, 8:00am to 5:00pm (1 hour unpaid lunch break)
• Fully office based
• 1st line telephone response
• Answer the telephone to take fuel orders
• Raise tickets for fuel orders
• Process orders for Transport to deliver
• Take payments over the phone
• Direct calls to the relevant departments
• Process group orders
• Transfer tickets to other depots
• Cover for raising repeat order tickets
• Regular internal communication
• Covering other duties as and when ...