Customer Service Advisor

Fitshop UK; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Glasgow seeks a dedicated Customer Care Advisor. The ideal candidate will have strong communication skills and experience in customer service. You will support customers through various channels, ensuring a first-class service experience. A passion for fitness is advantageous but not essential. Benefits include full training, life insurance, and employee assistance programs.

Benefits

Full Training

Life Insurance

30 days holiday

Staff Discount

Employee Assistance Programme

Pension

Free parking

Qualifications

• Demonstrable experience in managing customer complaints.
• Willingness to learn about products and technical understanding is a plus.
• Experience in a customer service environment.

Responsibilities

• Support, resolve and sort all queries for customers.
• Manage and support internal relationships.
• Provide a first-class customer journey through various channels.

Skills

Excellent communication skills

Customer service experience

Compassionate approach

Strong administration skills

Job description

Overview

Do you have a passion in providing outstanding Customer Service? Do you enjoy resolving customer complaints? Are you an excellent communicator who finds it easy to build relationships? If so, we have an excellent position available that could be your best next move!

Here at Fitshop, we believe it is important to provide quality support for our Customers. We need our Customer Care team to be confident, polite and personable individuals, with outstanding communication skills to provide a first class Customer journey through a variety of communication channels (telephone, email, web-chat).

As an ambassador for Fitshop, you will support, resolve and sort all queries for our retail and e-commerce customers whilst supporting and managing internal relationships. A passion for health and fitness and knowledge of fitness equipment is a distinct advantage but not essential for this role.

You\'ll be representing our brand and ensuring that no matter how our customer feels when they call, they\'ll put the phone down relieved or satisfied. Due to the nature of the role, we are looking for compassionate and caring individuals with demonstrable experience in managing customer complaints and previous experience in a customer service environment. Due to the nature of our products, there is a technical requirement to the role therefore getting to know our products in detail will be necessary. Strong administration skills and being able to use multiple computer systems is a requirement.

Responsibilities

• Support, resolve and sort all queries for retail and e-commerce customers.
• Manage and support internal relationships.
• Provide a first-class customer journey through multiple channels (telephone, email, web-chat).
• Represent the brand and ensure customers feel relieved or satisfied after interactions.

Requirements

• Excellent communication skills and an ability to build relationships.
• Experience in customer service and handling customer complaints.
• Compassionate and caring approach.
• Willingness to learn about products in detail; technical understanding of products is a plus.
• Strong administration skills and ability to use multiple computer systems.

Benefits

• Full Training
• 37.5 hour contract
• Life Insurance
• 30 days holiday
• Staff Discount
• Employee Assistance Programme
• Pension
• Free parking

If this sounds like your ideal next step, and you have the relevant experience, click apply now to submit your application.

Good Luck!

(internal job title: Customer Care Advisor)