Customer Service Advisor

Jackie Kerr Recruitment Ltd; Fairford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Bonus Scheme

23 Days holiday plus Bank Holidays

1 Day Charity leave per year

Annual profit share

Free onsite parking

Company events

Gym membership

Canteen on site

Employee discount

Job summary

Jackie Kerr Recruitment Ltd is recruiting a Customer Service Advisor for a client based in Fairford. The role involves handling calls, resolving queries, and coordinating courier deliveries in a fast-paced environment.

The ideal candidate will have customer service experience, a professional telephone manner, and good organisational skills. Warehouse experience is a plus, with opportunities to work both independently and as part of a team.

Qualifications

• Previous experience in a customer service role
• Confident and professional telephone manner
• Previous warehouse experience is desirable
• Good organisational and administrative skills
• Ability to work both independently and as part of a team

Responsibilities

• Handling inbound and outbound calls
• Dealing with customer queries and providing excellent customer service
• Booking couriers for warehouse dispatch
• Data entry and maintaining accurate records
• Ensuring all spreadsheets are kept up to date
• Carrying out regular stock takes and counts
• Assisting in the warehouse

Skills

Customer service

Telephone etiquette

Organisational skills

Administrative skills

Teamwork

Warehouse experience

Job description

Our client based in Fairford is looking for a Customer Service Advisor to join their friendly and growing team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.

Customer Service Advisor Roles and Responsibilities:

• Handling inbound and outbound calls
• Dealing with customer queries and providing excellent customer service
• Booking couriers for warehouse dispatch
• Data entry and maintaining accurate records
• Ensuring all spreadsheets are kept up to date
• Carrying out regular stock takes and counts
• Assisting in the warehouse

Customer Service Advisor Ideal Candidate:

• Previous experience in a customer service role
• Confident and professional telephone manner
• Previous warehouse experience is desirable
• Good organisational and administrative skills
• Ability to work both independently and as part of a team

Customer Service Advisor Working Hours and Benefits:

• Monday - Friday, 09:00 - 18:00
• Bonus Scheme
• 23 Days holiday plus Bank Holidays
• 1 Days Charity leave per year
• Annual profit share
• Free onsite parking
• Company events
• Gym membership
• Canteen on site
• Employee discount