Customer Service Advisor

Anderson Wright Consulting; Stafford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Onsite parking

Performance bonus

Ongoing training and progression

Team culture

Job summary

Not disclosed is seeking a Customer Service Advisor to handle high-volume calls and email enquiries, delivering excellent service and managing customer issues with empathy and professionalism.

The role focuses on promoting services, assisting with contract renewals, and maintaining accurate records in the inhouse system, with onsite parking and strong training—creating a foundation for a long-term career.

Qualifications

• Excellent communication with customers.
• Experience handling telephone-based customer support.
• Empathetic problem solving with customers.
• Passionate about helping people.
• Able to work in a team and in a fast-paced environment.
• Own transport preferred due to location.

Responsibilities

• Dealing with high volume incoming calls.
• Resolving customer issues in a timely manner.
• Liaise with external contractors to arrange and manage resolutions.
• Dealing with a variety of questions and queries.
• Promoting the benefits of using the company’s services.
• Assisting with contract renewals and retaining customers.
• Dealing with complaints.
• Maintaining accurate customer records using the inhouse system.

Skills

Excellent communication

Telephone experience

Empathy

Team player

Patient

Fast-paced

PC skills

Problem solving

Tools

In-house system

MS Office

Job description

CUSTOMER SERVICE ADVISOR TALKE - £26,500 plus performance bonus after 6 months

Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.

COMPANY BACKGROUND

Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.

CUSTOMER SERVICE JOB PURPOSE

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.

CUSTOMER SERVICE DUTIES

• Dealing with high volume incoming calls
• Resolving customer issues in a timely manner
• Liaise with external contractors to arrange and manager resolutions to the queries raised
• Dealing with a variety of questions and queries
• Promoting the benefits of using the services the company provides
• Assisting with contract renewals and retaining customers
• Dealing with complaints
• Maintaining accurate customer records using the inhouse system

CUSTOMER SERVICE REQUIREMENTS

• Excellent communication skills
• You must have experience dealing with customers on the telephone
• Able to manage and conclude difficult calls and complaints with empathy and understanding
• Passionate about helping people
• Team player
• Able to work in a fast-paced environment
• Excellent PC skills
• Problem solver
• Patient
• Able to work under pressure
• Due to location, it is preferred you have you own transport

PACKAGE AND BENEFITS

• Week One Shifts: 8am-4.30pm
• Week Two Shifts: 9am 5.30pm
• Week Three Shifts: 10.30am-7pm
• Working 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu
• 20 days holiday plus Bank Holidays
• Onsite Parking
• £26,500 plus performance bonus
• Fantastic opportunity to build a career
• Recreational break out rooms
• Excellent ongoing training and support
• Fun days and events
• Feel valued everyday
• Recognition awards