Customer Service Advisor

Tudor Employmet; Stafford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Healthcare including optical andDental

Life Insurance

Competitive Pension

Staff development program

Company events

Job summary

Tudor Employment Agency are currently recruiting for a Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.

This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.

Qualifications

• Previous customer service experience is essential.
• NVQ qualifications funded are available.
• Experience with Keyloop or Kerridge is advantageous.

Responsibilities

• Take ownership of the customer and their vehicle from point of sale through the product life.
• Assist under the Service Centre Manager and Operations Manager.
• Meet and greet customers on arrival and qualify diagnostic information.
• Coordinate with workshop and other departments and approve additional work.
• Manage vehicle logistics and upsell allied products and services.
• Maintain accurate CRM records.

Skills

Customer service experience

CRM experience

Education

NVQ in Customer Service

NVQ in Business Administration

Job description

Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.

This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset.The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.

Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.

Experience within a car sales environment or similar would be highly advantageous.

The Customer Service Advisor must:

• Have previous Customer Service experience
• Be professional in appearance and nature
• Keyloop or Kerridge experience would be advantageous

Duties of Customer Service Advisor:

• Take ownership of the customer and their vehicle from point of sale throughout the product life
• Work under the instruction of the Service Centre Manager and Operations Manager
• Meet and greet all customers upon arrival
• Qualify the customer to achieve accurate diagnostic information
• Communicate with allied departments including the workshop
• Communicate and approve any additional work needed on vehicles
• Manage the logistics and parking of all vehicles on site
• Upsell allied products and services
• Continually update the CRM with accurate client details and vehicle histor

Hours of work for a Customer Service Advisor:

Full Time

Monday-Friday, 8AM-5PM

Must work one out of three Saturdays, 9AM-1PM

Pay Rate for a Customer Service Advisor:

Full Time

Up to £27,000 per annum

Christmas bonus

Additional bonus structure dependant on sales

Benefits for a Customer Service Advisor:

• Exceptional facilities
• Extensive personal development programme including NVQ in Customer Service and Business Administration
• Job progression available
• Christmas bonus and company paid Christmas party
• Friendly and nurturing team
• Niche industry sector
• Staff use of company motorhome for leisure
• Company provided Jacket Potato lunches each Friday
• Healthcare including optical and dental
• Life insurance
• Competitive pension