Customer Services Advisor

Zachary Daniels; Leeds; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Free on-site parking

23 days' annual leave + 8 holidays

Discretionary Christmas bonus

Job summary

Zachary Daniels is recruiting for a Customer Services Advisor in Leeds to support a busy fashion-focused team. The role covers handling customer enquiries, managing orders from initial contact through to delivery, and coordinating with production partners to ensure on-time fulfilment.

The successful candidate will have strong customer service experience, excellent communication skills, and the ability to prioritise a varied workload in a fast-paced environment.

Qualifications

• Previous experience in a customer service role is essential.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Manage customer enquiries via telephone and email.
• Build professional relationships with customers and provide a high level of service.
• Advise customers on lead times, production schedules and delivery expectations.
• Handle order queries, amendments and complaints promptly and professionally.
• Support onboarding of new customers.
• Liaise with production partners to track orders and progress.
• Coordinate dispatches and returns with internal teams.

Skills

Customer service

Organised

Communication skills

Multitasking

Microsoft Office

Teamwork

Tools

Outlook

Excel

Word

Job description

Hours: Monday to Friday, 8:30am-5:00pm (30-minute lunch)

We're delighted to be recruiting for a Customer Services Advisor to join a well-established and growing company based in Leeds, supplying independent retailers across the UK and internationally.

This is an excellent opportunity for a customer-focused, organised and proactive individual to join an established Customer Services team of four, reporting directly to the Customer Service Manager.

The role is varied and fast-paced, combining day-to-day customer service with order management, production tracking and cross-departmental coordination. You'll play an important role in ensuring customers receive a first-class service, while keeping orders on track and communicating effectively with both internal teams and overseas production partners.

The Role

As Customer Services Advisor, you will be responsible for managing customer enquiries and orders from initial contact through to delivery, ensuring queries are handled efficiently and customers are kept informed throughout the process.

Key Responsibilities

Manage customer enquiries via telephone and email, including responsibility for a shared inbox

Build strong, professional relationships with customers and provide a consistently high level of service

Advise customers on garment lead times, production schedules and delivery expectations

Handle order queries, amendments and complaints promptly and professionally

Support the onboarding of new customers

Occasionally welcome and meet customers at the head office

Maintain accurate production tracking and order management records

Liaise with overseas production partners regarding garment specifications, production timelines and order progress

Monitor orders throughout the production process to help ensure on-time delivery

Work closely with Operations and other internal departments to coordinate dispatches, returns and customer requirements

Ensure alterations and special-fit garments are completed within agreed timescales

Proactively identify potential issues and communicate these to customers and relevant internal teams

Contribute to improving processes and the overall customer experience

About You

We're looking for someone who genuinely enjoys working with customers and takes pride in providing an excellent service. You'll be confident communicating with a range of people, highly organised and comfortable managing multiple priorities in a busy environment.

You'll ideally have:

Previous experience in a customer service role is essential

Excellent verbal and written communication skills

A professional, clear and personable communication style

Strong relationship-building and interpersonal skills

The ability to empathise with customers and understand their needs

A calm, solutions-focused approach when dealing with challenges or complaints

Strong problem-solving and critical-thinking skills

The confidence to manage difficult conversations and resolve conflict effectively

Excellent attention to detail and accuracy

Strong organisational skills and the ability to prioritise a varied workload

Good working knowledge of Microsoft Office, particularly Word, Excel and Outlook

The ability to work effectively both independently and as part of a wider team

A proactive, positive and can-do attitude

Reliability, punctuality and a genuine willingness to learn and improve processes

Experience within fashion, garment manufacturing or a related manufacturing environment would be advantageous, but is not essential.

What's on Offer

Monday to Friday, 8:30am-5:00pm

Free on-site parking

23 days' annual leave plus 8 statutory holidays

Discretionary annual Christmas bonus based on company performance

The opportunity to join an established and supportive team within a successful fashion business

If you're an experienced Customer Services professional who enjoys building strong customer relationships, keeping things organised and working in a collaborative environment, we'd love to hear from you.