Customer Service Advisor

Anglian Home Improvements; Broadland; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

31 days annual leave

Wellbeing package

Volunteering days

Employee discounts

Training and progression

Job summary

Anglian Home Improvements is seeking a Customer Service Advisor to deliver outstanding support across telephone, email, and live chat. You will respond promptly to inquiries, understand customer needs, and provide accurate product guidance while maintaining professional communication.

You will collaborate with colleagues to improve processes, ensure accurate record-keeping, and contribute to a positive customer experience in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the confidence to make informed decisions.
• Competent IT skills and the ability to learn new systems quickly.
• A positive attitude and the ability to thrive in a busy, team-oriented environment.

Responsibilities

• Providing excellent customer service across multiple channels (telephone, email, live chat).
• Responding to customer enquiries promptly, professionally, and efficiently.
• Identifying customer needs and resolving issues with confidence and empathy.
• Developing a thorough understanding of products and services to provide accurate information and guidance.
• Maintaining clear and professional written and verbal communication.
• Working collaboratively with colleagues to share knowledge, improve processes, and deliver service standards.
• Ensuring customer interactions are recorded accurately and in line with company procedures.

Skills

Communication

Problem-solving

Interpersonal skills

Teamwork

Tools

IT skills

Job description

As a Customer Service Advisor, your responsibilities will include:

• Providing excellent customer service across multiple channels, including telephone, email, and live chat.


• Responding to customer enquiries promptly, professionally, and efficiently.


• Identifying customer needs and resolving issues with confidence and empathy.


• Developing a thorough understanding of our products and services to provide accurate information and guidance.


• Maintaining clear and professional communication, both written and verbal.


• Working collaboratively with colleagues to share knowledge, improve processes, and deliver exceptional service standards.


• Ensuring customer interactions are recorded accurately and in line with company procedures.
  Are you passionate about delivering outstanding customer service?

We're looking for a professional, customer-focused Customer Service Advisor to join our growing team. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you. As a Customer Service Advisor, you'll play a key role in creating positive customer experiences by providing effective support and building strong relationships with our customers., We're looking for individuals who demonstrate:

• Previous customer service experience is desirable, but not essential as full training will be provided.


• Excellent communication and interpersonal skills.


• A genuine passion for helping customers and delivering a positive experience.


• Strong problem-solving abilities and the confidence to make informed decisions.


• Good organisational skills with a high level of attention to detail.


• A positive attitude and the ability to thrive in a busy, team-oriented environment.


• Competent IT skills and the ability to learn new systems quickly.

In return, we provide a supportive environment and a fantastic range of benefits, including:

• 31 days annual leave, increasing to 33 days after two years' service.


• Enhanced wellbeing package, including your birthday off each year, discounted gym memberships, 24/4 access to a GP, 24/7 access to a GP, and online fitness classes.


• Regular call centre incentives, competitions, and recognition programmes.


• Paid volunteering days to support causes that matter to you.


• Access to a wide range of employee discounts on retail, dining, entertainment, travel, and more.


• Staff purchase scheme.


• Ongoing training, development, and career progression opportunities.


• A welcoming and supportive team culture.