Customer Service Advisor

Jo Holdsworth Recruitment Ltd.; Leeds; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Leeds City Centre

Vibrant environment

Coffee shop discount

Premium brand

Job summary

Jo Holdsworth Recruitment Ltd. are partnering with a well-established premium brand in Leeds City Centre to recruit a Customer Service Advisor.

You'll join a busy team, handling customer inquiries by email and telephone, delivering high-quality service and resolving issues. The role requires practical customer service experience, a confident communication style, and the ability to manage a busy workload.

Qualifications

• Experience in a customer service role, ideally with around 2 years' experience.
• Confident communicating with customers over the phone and via email.
• Professional, friendly and approachable.
• Organised, reliable and able to manage a busy workload.
• Calm and patient when handling queries or complaints.

Responsibilities

• Provide an excellent level of customer service in line with company standards.
• Process customer orders accurately via telephone and email.
• Respond to enquiries, resolve complaints and follow up on any issues.
• Work closely with internal teams to resolve customer queries efficiently.
• Provide customers with accurate product and service information.
• Offer advice on product suitability and recommend suitable alternatives where required.
• Set up and maintain new customer accounts, ensuring information is accurate.
• Support other teams across the business when required.

Skills

Customer service

Phone & email

Team player

Problem solving

Organised

Calm under pressure

IT systems

Attention to detail

Job description

Are you passionate about providing excellent customer service and enjoy working with high-quality products?

We’re working with a well-established premium brand based in Leeds City Centre, who are looking for a Customer Service Advisor to join their friendly and vibrant team.

This is a fantastic opportunity for someone who enjoys speaking with customers, solving problems and providing a genuinely high level of service. You’ll be joining a busy Customer Service team, dealing with customers by email and telephone, working closely with internal departments to ensure everything runs smoothly.

The Role

As Customer Service Advisor, you will:

• Provide an excellent level of customer service in line with company standards
• Process customer orders accurately via telephone and email
• Respond to enquiries, resolve complaints and follow up on any issues
• Work closely with internal teams to resolve customer queries efficiently
• Provide customers with accurate product and service information
• Offer advice on product suitability and recommend suitable alternatives where required
• Set up and maintain new customer accounts, ensuring information is accurate
• Support other teams across the business when required

About You

We’re looking for someone who is:

• Experienced in a customer service role, ideally with around 2 years' experience
• Confident communicating with customers over the phone and via email
• Professional, friendly and approachable
• Organised, reliable and able to manage a busy workload
• Calm and patient when handling queries or complaints
• Naturally solution-focused with a genuine desire to help customers
• Comfortable using standard office software and IT systems
• A good team player who can also work independently
• Switched-on, proactive and keen to learn

Previous experience working with products or within a premium/luxury customer environment would be beneficial, but attitude, communication and customer service skills are key.

What's on Offer?

• 25 days' holiday plus bank holidays, increasing with length of service
• Monday to Friday, 37.5 hours per week
• Leeds City Centre location
• Vibrant and welcoming working environment
• Local coffee shop discount
• Opportunity to work for an established premium brand