Customer Service Advisor

Factotum Telephone Answering Service; Exning; On-site; GBP 24,000; Full time

Job summary

A customer service firm is seeking a Customer Service Advisor (Clinic Diaries) in Newmarket, West Suffolk. Responsibilities include managing customer interactions, booking appointments, and ensuring GDPR compliance. Ideal candidates will have excellent communication skills and a genuine desire to help others. This role offers a competitive salary of £23,900 per annum, plus benefits including annual leave and home working options after training.

Benefits

Competitive Salary

20 days annual leave plus bank holidays

Employee Benefits package

Qualifications

• Proficiency with computers and ideally touch typing.
• Genuine desire to help others.
• Ability to work in a busy environment.

Responsibilities

• Manage inbound and outbound customer interactions via telephone and email.
• Gather essential information while adhering to company policies and GDPR.
• Schedule appointments efficiently and accurately record patient data.

Skills

Excellent communication skills

Active listening

Patience

Emotional intelligence

Multitasking

Job description

Overview

Customer Service Advisor (Clinic Diaries) - Factotum Telephone Answering Service are looking for a Customer Service Advisor (Clinic Diaries) to join them on a permanent basis based in Newmarket, West Suffolk. We will consider job share arrangements for this role.

Benefits

• Competitive Salary: £23,900 (pro-rata for job share) per annum, plus an attendance bonus (pro-rata for job share)
• Holiday: 20 days annual leave plus bank holidays
• Employee Benefits package, providing health and wellness support, flexibility with home working options after training

About the role

As a Customer Service Advisor (Clinic Diaries), you will manage inbound and outbound customer interactions, gather information in line with company policies and GDPR, and book appointments while accurately recording patient data. Your attention to detail and commitment to service excellence will enhance overall customer satisfaction. Working hours for this role are 37.5 per week, Monday - Friday, 8.30am - 5pm.

Main duties and responsibilities

• Manage inbound and outbound customer interactions via telephone and email, ensuring a seamless experience.
• Gather essential information while adhering to company policies and GDPR compliance.
• Schedule appointments efficiently and accurately record patient data using call-taking software.
• Provide exceptional customer service by actively listening and addressing inquiries with empathy.
• Collaborate with team members to deliver a consistent and high-quality service standard.

About you

As a Customer Service Advisor (Clinic Diaries), you will have excellent communication and active listening telephony skills, a genuine desire to help others, proficiency with computers and ideally touch typing. Patience, emotional intelligence, and the ability to multitask in a busy environment are essential for connecting effectively with our customers.

How to apply

If you meet the requirements for the Customer Service Advisor (Clinic Diaries) role and want to make a difference, please apply with an up-to-date CV. We look forward to hearing from you.