Customer Service Advisor

Auto Professionals Recruitment Services; Epsom; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an experienced Automotive Customer Service Advisor in Epsom, UK. This permanent position offers a salary range of £30,000 - £35,000 depending on experience. The role involves delivering exceptional customer service, managing inquiries, and coordinating with technical teams. Ideal candidates should have a solid customer service background, preferably within the automotive sector. Position requires strong communication skills and a good mechanical understanding of cars and parts.

Qualifications

• Experience in customer service, preferably within the automotive industry.
• Customer Service advisor qualification is beneficial but not required.

Responsibilities

• Provide 5-star customer service to meet and greet customers.
• Handle customer inquiries via telephone.
• Coordinate with workshops on vehicle progress.
• Keep customers updated on vehicle status.
• Manage service bookings and deliveries.
• Maintain product knowledge.
• Perform administrative tasks and invoicing.

Skills

High-performance customer service

Mechanical understanding of cars and parts

Job description

Our client is currently recruiting for an experienced Automotive Customer Service Advisor with previous experience to join their ever expanding business.

Are you a high-performance individual giving best level of customer service? Do you have good mechanical understanding of cars and parts?

Main

• Permanent role
• Salary between £30,000 - £35,000 dependent on experience
• Monday - Friday (8am - 5.30pm)

Key Tasks

• Meeting and greeting customers to a 5* customer service.
• Answering the telephone & dealing with customer enquiries.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready for the time that the customer requested.
• Keeping the customer updated throughout the time the car is with us.
• Managing service bookings walk-ins, services, new car delivery / collection.
• Keeping updated with product knowledge.
• Creating job packs and other admin duties.
• Invoicing customers and taking payments.

Requirements

• Previous customer service advisor experience within the automotive industry highly desirable but not essential.
• Customer Service advisor qualification beneficial but not essential