Customer Service Advisor

Daniel Owen Ltd; England; On-site; GBP 24,000 - 28,000; Full time

Job summary

A customer service firm in the United Kingdom is seeking a Customer Care Advisor to provide exceptional frontline support. The role is pivotal in logging and managing service requests efficiently while coordinating with various teams to ensure timely resolution. The ideal candidate will have a strong customer service background and be highly organised, able to thrive in a 24/7 helpdesk environment. This is initially a temporary position with potential for permanent placement.

Qualifications

• Strong background in customer service or call centre environments.
• Highly organised with strong attention to detail.
• Able to work in a fast-paced, 24/7 environment.

Responsibilities

• Act as the first point of contact for queries via phone.
• Log and update service requests accurately.
• Coordinate with teams to ensure timely completion of work orders.
• Communicate effectively with customers and internal teams.

Skills

Customer service background

Confident communication

Organised with attention to detail

Microsoft Office proficiency

Ability to multitask

Job description

Customer Care Advisor

Location: Winsford Full-Time 3 months temp (initially) with a view to go perm 24/7 Helpdesk Environment

My client is looking for an organised and customer-focused Customer Care advisor to join their busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all service requests.

As the first point of contact for any issues, you'll play an important role in ensuring planned and reactive maintenance requests are logged, allocated, and resolved efficiently - delivering excellent service to both internal teams and external suppliers.

Key Responsibilities

• Act as the first point of contact for queries via phone
• Log, allocate, and update service requests accurately
• Coordinate with engineers, operations teams, and contractors to ensure timely completion of work orders
• Monitor planned and reactive maintenance performance, taking action to meet SLAs
• Raise and manage purchase orders for materials, uniforms, and parts
• Upload and maintain compliance documentation to ensure high audit scores
• Communicate effectively with customers, contractors, and internal account teams
• Support colleagues during busy periods or absences

About You

• Strong background in customer service, helpdesk, or call centre environments.
• Confident communicator with excellent telephone etiquette.
• Highly organised with strong attention to detail and multitasking ability.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Able to work in a fast-paced, 24/7 environment with a focus on accuracy and service.

Qualifications & Experience

• Experience in a similar role.
• Proven experience coordinating contractors or suppliers.

If you are interested and feel you fit the above requirements. Please apply or call Jess on (phone number removed)