Customer Service Advisor

Pertemps; Droitwich Spa; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A customer service firm is seeking a Customer Service Advisor in Droitwich Spa with a hybrid working model. Responsibilities include handling calls and enquiries, providing support, and ensuring customer satisfaction. Candidates should have previous customer service experience, excellent communication skills, and a proactive attitude. This temporary position pays £12.25 per hour.

Qualifications

• Previous experience in customer service or call handling is desirable.
• Strong attention to detail and ability to learn new systems.
• Genuine passion for customer service.

Responsibilities

• Answer incoming calls and respond to customer enquiries.
• Log and update customer information on systems.
• Provide advice and support to customers.
• Escalate queries to relevant departments as necessary.

Skills

Excellent communication skills

Organisational skills

Ability to manage pressure

Proactive attitude

Job description

Location: Droitwich / Hybrid (working up to 3 days at home)

Hours: Monday - Friday 9:00am – 5:30pm

Pay: £12.25 per hour

Contract: Temporary

We are seeking a professional and motivated Customer Service Advisor to join our client's team. You will be the first point of contact for our customers, handling incoming calls, emails, and enquiries with care and efficiency.

The duties of a Customer Service Advisor:

• Answering inbound calls and responding to customer enquiries
• Logging and updating customer information accurately on the systems.
• Providing advice, information, and support to customers.
• Escalating queries or issues to relevant departments when necessary.
• Maintaining a positive and empathetic approach with all customers.

The requirements of a Customer Service Advisor:

• Previous experience in customer service or call handling is desirable
• Excellent communication and listening skills.
• Ability to remain calm under pressure and manage challenging situations
• Strong organisational skills and attention to detail.
• Comfortable using computers and learning new systems.
• A positive, proactive attitude with a genuine passion for customer service.

This role is perfect for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.

If you are interested in this role, please click ‘APPLY’ now and follow the instructions.