Customer Service Advisor

Confidential; Dorking; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

31 days holiday (incl. BH)

Company pension scheme

Free onsite parking

Job summary

Lloyd Recruitment Services is assisting a busy automotive client in Dorking, Surrey. We are seeking a Customer Service Advisor to be the first point of contact for customers bringing vehicles in for repair, explaining estimates, and guiding them through the repair journey.

This permanent, full-time role offers up to £35,000 per year (DOE) with a quarterly team bonus, 31 days holiday including bank holidays, a company pension, and free onsite parking. Hours are Monday to Friday, 8:00am–5:30pm.

Qualifications

• Experience in customer service, ideally within the automotive sector.
• Strong communication skills face-to-face and via phone/email.
• Confident IT user with good organisational skills.

Responsibilities

• Welcome and liaise with customers bringing vehicles in for repair.
• Explain repair estimates and processes clearly and professionally.
• Carry out pre- and post-repair checks with customers.
• Handle complaints calmly, escalating to the branch manager if required.
• Maintain high levels of customer satisfaction throughout the repair journey.
• Use IT systems, email, and phone to manage customer interactions effectively.
• Work as part of a professional and supportive customer service team.

Skills

Communication skills

Customer service

IT literacy

Tools

CRM software

Email platforms

Job description

Customer Service Advisor

Location: Dorking, Surrey

Salary: Up to 35,000 per annum (DOE) + quarterly team bonus

Hours: Monday to Friday, 8:00am - 5:30pm (30-minute lunch break + 2 x 15 min breaks)

Contract: Permanent, Full-time

We're looking for a Customer Service Advisor to join a busy automotive client in Dorking. This is an exciting opportunity for someone with excellent communication and organisational skills who enjoys delivering first-class service and being the first point of contact for customers.

The Role:

• Welcome and liaise with customers bringing vehicles in for repair.
• Explain repair estimates and processes clearly and professionally.
• Carry out pre- and post-repair checks with customers.
• Handle complaints calmly, escalating to the branch manager if required.
• Maintain high levels of customer satisfaction throughout the repair journey.
• Use IT systems, email, and phone to manage customer interactions effectively.
• Work as part of a professional and supportive customer service team.

About You:

• Previous customer service experience, ideally within the automotive sector.
• Strong communication skills, both face-to-face and via phone/email.
• Professional, patient, and well presented.
• Confident IT user with good organisational skills.

What's on Offer:

• Up to 35,000 per annum (DOE).
• Quarterly team bonus scheme.
• 31 days holiday (including Bank Holidays).
• Company pension scheme.
• Free onsite parking.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

IW