Service Advisor

Planet Recruitment; Woking; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

No weekend work

Full training and development

Friendly and professional working env

Job summary

Planet Recruitment in Woking is seeking an experienced Service Advisor to be the vital link between customers and the workshop. You will ensure bookings, discuss repairs and keep customers informed throughout the process.

You will thrive in a busy environment, prioritise effectively, and deliver outstanding customer service. This full-time role offers £34,000-£40,000 per year, Monday to Friday, with no weekend work, and full training in a friendly, professional team atmosphere.

Responsibilities

• Welcoming and advising customers
• Booking vehicles into the workshop
• Discussing repairs and preparing estimates
• Obtaining customer authorisation
• Liaising with technicians and monitoring vehicle progress
• Ordering parts and managing workshop workflow
• Updating customers throughout the repair
• Preparing invoices and processing payments
• Managing loan vehicles and workshop bookings
• Maintaining accurate customer records

Job description

Service Advisor

Location: Woking, Surrey

Salary: £34,000-£40,000 per year, depending on experience

Hours: Full Time, Monday-Friday

Weekends: No weekend working

Planet Recruitment are recruiting for an experienced Service Advisor to join a well-established and successful automotive business in Woking.

This is a fantastic opportunity for a customer-focused individual who enjoys working in a busy environment and wants to be part of a friendly, professional team.

The Role

As a Service Advisor, you will be the key link between customers and the workshop, ensuring vehicles are booked in, repairs are authorised and customers are kept informed throughout the process.

Key responsibilities include:

• Welcoming and advising customers
• Booking vehicles into the workshop
• Discussing repairs and preparing estimates
• Obtaining customer authorisation
• Liaising with technicians and monitoring vehicle progress
• Ordering parts and managing workshop workflow
• Updating customers throughout the repair
• Preparing invoices and processing payments
• Managing loan vehicles and workshop bookings
• Maintaining accurate customer records

About You

We're looking for someone who is:

• Customer-focused with excellent communication skills
• Organised and able to prioritise effectively
• Confident working in a busy environment
• Professional, reliable and approachable
• Comfortable using computer systems
• A good problem solver with strong attention to detail
• Able to work well as part of a close-knit teamMotor trade experience is preferred but not essential. Candidates with strong customer service, hospitality, retail, recruitment or other transferable experience are encouraged to apply.

What's on Offer

• £34,000-£40,000 salary
• Monday-Friday working
• No weekend work
• Full training and development
• Opportunity to join an established and growing business
• Friendly and professional working environmentTo find out more, please call Adam or Scott on (phone number removed)

Planet Recruitment is an Equal Opportunities Employer.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation.

Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position