Automotive Customer Service Advisor - First‑Contact Role + Bonus

Confidential; Dorking; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

31 days holiday (incl. BH)

Company pension scheme

Free onsite parking

Job summary

Lloyd Recruitment Services is assisting a busy automotive client in Dorking, Surrey. We are seeking a Customer Service Advisor to be the first point of contact for customers bringing vehicles in for repair, explaining estimates, and guiding them through the repair journey.

This permanent, full-time role offers up to £35,000 per year (DOE) with a quarterly team bonus, 31 days holiday including bank holidays, a company pension, and free onsite parking. Hours are Monday to Friday, 8:00am–5:30pm.

Qualifications

• Experience in customer service, ideally within the automotive sector.
• Strong communication skills face-to-face and via phone/email.
• Confident IT user with good organisational skills.

Responsibilities

• Welcome and liaise with customers bringing vehicles in for repair.
• Explain repair estimates and processes clearly and professionally.
• Carry out pre- and post-repair checks with customers.
• Handle complaints calmly, escalating to the branch manager if required.
• Maintain high levels of customer satisfaction throughout the repair journey.
• Use IT systems, email, and phone to manage customer interactions effectively.
• Work as part of a professional and supportive customer service team.

Skills

Communication skills

Customer service

IT literacy

Tools

CRM software

Email platforms

Job description

Lloyd Recruitment Services is assisting a busy automotive client in Dorking, Surrey. We are seeking a Customer Service Advisor to be the first point of contact for customers bringing vehicles in for repair, explaining estimates, and guiding them through the repair journey.

This permanent, full-time role offers up to £35,000 per year (DOE) with a quarterly team bonus, 31 days holiday including bank holidays, a company pension, and free onsite parking. Hours are Monday to Friday, 8:00am–5:30pm.