Service Advisor

Confidential; Woking; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Full training and development

Friendly and professional working环境

Established and growing business

Job summary

Confidential in Woking is seeking an experienced Service Advisor to act as the key link between customers and the workshop. You will book vehicles in, authorise repairs and keep customers informed throughout the process.

The role involves welcoming customers, discussing repairs, preparing estimates and liaising with technicians. Strong communication, organisation and problem-solving skills are essential to succeed in this busy automotive environment.

Qualifications

• Customer-focused with excellent communication skills.
• Organised and able to prioritise effectively.
• Confident working in a busy environment.
• Professional, reliable and approachable.
• Comfortable using computer systems.
• A good problem solver with strong attention to detail.
• Able to work well as part of a close-knit team.

Responsibilities

• Welcoming and advising customers.
• Booking vehicles into the workshop.
• Discussing repairs and preparing estimates.
• Obtaining customer authorisation.
• Liaising with technicians and monitoring vehicle progress.
• Ordering parts and managing workshop workflow.
• Updating customers throughout the repair.
• Preparing invoices and processing payments.
• Managing loan vehicles and workshop bookings.
• Maintaining accurate customer records.

Skills

Customer service

Communication skills

Organised

Team player

Problem solving

Job description

Service Advisor

Location: Woking, Surrey
Salary: 34,000- 40,000 per year, depending on experience
Hours: Full Time, Monday-Friday
Weekends: No weekend working

Planet Recruitment are recruiting for an experienced Service Advisor to join a well-established and successful automotive business in Woking.

This is a fantastic opportunity for a customer-focused individual who enjoys working in a busy environment and wants to be part of a friendly, professional team.

The Role

As a Service Advisor, you will be the key link between customers and the workshop, ensuring vehicles are booked in, repairs are authorised and customers are kept informed throughout the process.

• Welcoming and advising customers
• Booking vehicles into the workshop
• Discussing repairs and preparing estimates
• Obtaining customer authorisation
• Liaising with technicians and monitoring vehicle progress
• Ordering parts and managing workshop workflow
• Updating customers throughout the repair
• Preparing invoices and processing payments
• Managing loan vehicles and workshop bookings
• Maintaining accurate customer records

About You

• Customer-focused with excellent communication skills
• Organised and able to prioritise effectively
• Confident working in a busy environment
• Professional, reliable and approachable
• Comfortable using computer systems
• A good problem solver with strong attention to detail
• Able to work well as part of a close-knit team

Motor trade experience is preferred but not essential. Candidates with strong customer service, hospitality, retail, recruitment or other transferable experience are encouraged to apply.

What's on Offer

• 34,000- 40,000 salary
• Monday-Friday working
• No weekend work
• Full training and development
• Opportunity to join an established and growing business
• Friendly and professional working environment

Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.