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Perfect Placement UK Ltd; Haslemere; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Salary up to £32,000

Annual team bonus

Mon-Fri 8am-6pm

Lunch break 1 hour

Team social events

Career progression

Family-oriented business

Job summary

Perfect Placement UK Ltd is recruiting a Service Advisor for a well-respected, family-run garage in Haslemere, Surrey. You will combine automotive knowledge with a strong commitment to delivering high-quality customer service within a friendly, expanding team.

Duties include managing service bookings, acting as the main contact for customers, liaising with the workshop, and helping with maintenance scheduling.

Qualifications

• Automotive knowledge and a genuine passion for vehicles.
• Strong communication and organisational skills.
• Experience in a similar automotive role preferred.
• Customer-focused attitude with professional demeanour.

Responsibilities

• Provide excellent customer service and manage service bookings.
• Act as the primary contact for customers regarding repairs and services.
• Liaise with the workshop to explain jobs and recommendations.
• Assist with vehicle maintenance schedules and prioritise workflow.
• Ensure high levels of customer satisfaction and retention.
• Use in-house and manufacturer IT systems for documentation and job management.
• Maintain clear communication between customers and technicians.

Skills

Automotive knowledge

Customer focus

Communication skills

Organisational skills

Tools

In-house IT systems

Job description

We are currently recruiting for a Service Advisor on behalf of our client, a well-respected family-run garage located in Haslemere, Surrey. This is an excellent opportunity for a skilled, customer-focused automotive professional to join a friendly and expanding team.

Our client values technical knowledge combined with a strong commitment to delivering high-quality customer service. The successful Service Advisor will have the opportunity to work within a reputable local business that prioritises employee development and a positive working environment.

Benefits of the Service Advisor role include:

• Competitive basic salary up to £32,000 per annum, depending on experience
• Annual team bonus linked to business profitability
• Working hours from 8am to 6pm, Monday to Friday, with a one-hour lunch break
• Regular team social events, including Christmas dinners and summer outings
• Supportive and engaging team atmosphere
• Opportunities for career progression within a family-oriented business
• Working with a reputable local garage renowned for quality service

Duties of the Service Advisor role include:

• Providing excellent customer service and managing service bookings effectively
• Acting as the primary point of contact for customers regarding vehicle repairs and scheduled services
• Liaising with the workshop to facilitate accurate job explanations and recommendations
• Assisting with vehicle maintenance schedules and prioritising job workflow
• Ensuring high levels of customer satisfaction and retention
• Using in-house and manufacturer-specific IT systems for documentation and job management
• Maintaining clear communication between customers and technicians to ensure transparency and efficiency

Requirements for the Service Advisor role:

• Automotive knowledge and a genuine passion for vehicles and vehicle brands
• Technical understanding; technician bias is advantageous but not essential
• Strong communication and organisational skills
• Customer-focused attitude with a professional demeanour
• Experience in a similar automotive role is preferred
• Ability to work efficiently in a busy environment