Customer Service Advisor

Listers Group; Coventry; On-site; GBP 30,000 - 38,000; Full time

Job summary

A major automotive retailer in Coventry is seeking a Service Advisor to provide top-notch customer service at their Toyota Dealership. Responsibilities include booking maintenance and repairs, liaising with workshop teams, and ensuring customer satisfaction through effective communication. The ideal candidate will have customer service experience and a passion for delivering excellent service. This position offers a competitive salary with an OTE of £34,000 and various benefits including 25 days holiday, a pension scheme, and employee discounts.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Qualifications

• Passion for delivering excellent customer service and ability to build rapport.
• Previous experience in a customer service role, ideally with sales targets.
• Organisational and administrative skills; knowledge of dealer management systems is a plus.

Responsibilities

• Book customer vehicles for maintenance and liaise with the workshop.
• Provide seamless service from vehicle drop off to handover.
• Update customers on vehicle progress and authorize additional work.
• Coordinate with Workshop, Parts, and Sales to ensure timely readiness.

Skills

Customer service

Organisational skills

Communication skills

Sales objectives

Job description

Overview

We are recruiting for a Service Advisor to join our Toyota Dealership in Coventry. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Excellent basic salary with OTE of £34,000 plus benefits. You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time

About You

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.