Customer Service Advisor

Oliver King Consulting Ltd; Chesterfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading independent retailer in Chesterfield seeks a Customer Service Associate to manage online orders and provide exceptional service. The ideal candidate will be a confident communicator with strong problem-solving abilities and attention to detail. If you thrive in a fast-paced environment and enjoy working in a small, team-oriented atmosphere, this opportunity is for you. Join a well-established company with over 20 years of service and a supportive workplace culture.

Benefits

Opportunity for growth in an SME environment

Supportive team atmosphere

Local commute

Qualifications

• Confident communicator, comfortable with phone and email interactions.
• Detail-oriented with the ability to manage multiple tasks and priorities.
• Proactive and hands-on attitude to solve problems quickly.

Responsibilities

• Processing incoming online orders, ensuring details are accurate.
• Responding to customer queries via phone and email promptly.
• Handling order-related issues and maintaining accurate records.

Skills

Communication skills

Attention to detail

Problem-solving

Organizational skills

Teamwork

Job description

Thank you for your interest in this exciting opportunity at Doordeals in Chesterfield! Do you enjoy speaking with customers and providing the best service? Do you want to help us increase our 4.8* customer review score? Are you a proactive problem-solver with great attention to detail? Do you thrive in a fast-paced environment where every day is a little different? Are you a can‑do person that can be relied upon? If this sounds like you, we’d love to hear from you.

About Doordeals

At Doordeals, we’re a leading independent retailer of timber doors, established over 20 years ago and proudly serving customers with high‑quality products and exceptional service. We consistently receive mainly 5‑star reviews on Trustpilot, which speaks to the dedication of our team and the trust we’ve built with our customers.

We’re a small, tight‑knit team where everyone plays a part, and your efforts directly contribute to our success. If you're based in or around Chesterfield, this is a great opportunity to join a stable, growing company with a friendly, team‑oriented atmosphere.

The role

As the newest member of the team, you would join Sam and Chelsey to handle online orders and provide exceptional customer service from order through to delivery.

With every order processed through our website, you’ll ensure everything runs smoothly, communicating with customers, managing order issues, and keeping records up to date.

No two days are the same in this role, and you’ll need to be comfortable juggling priorities, speaking to customers, and working as part of a small team to get things right.

Your typical day will include

• Processing incoming online orders, ensuring all details are accurate
• Responding to customer queries via phone and email in a professional and timely manner
• Handling issues and challenges related to orders, deliveries, or products
• Communicating with customers about order updates, delivery details, and any potential issues
• Ensuring orders are correct and payment is processed before dispatch
• Maintaining accurate records and keeping systems up to date
• Supporting the wider team with general admin tasks as required

What we’re looking for

We value attitude over experience, so if you’re organised, positive, and eager to contribute, we’d love to hear from you.

The ideal candidate will

• Be a confident communicator, comfortable speaking with customers over the phone and via email
• Be highly detail‑oriented, with the ability to manage multiple tasks and priorities
• Have a proactive, hands‑on attitude, with the ability to pick up tasks and solve problems quickly
• Be reliable, adaptable, and able to work as part of a small team
• Enjoy learning new things and taking on more responsibility as the business grows
• Experience in customer service, sales admin, or online retail would be a plus, but it’s your attitude and approach that matter most.

Why Doordeals?

• A well‑established company with over 20 years of experience
• Mostly 5‑star Trustpilot reviews showcasing the quality of service we provide
• A small, supportive team where everyone knows your name!
• The chance to grow and develop your skills in an SME environment
• A Chesterfield‑based role with an easy, local commute

If you've got to the end of the advert and are thinking this role could be an exciting opportunity for you then we look forward to receiving your application!

For more information on Doordeals, the products they sell and their team, visit their website below!

https://www.doordeals.co.uk/

Next steps

The first stage of our process will be a short Teams chat (approximately 15 minutes), following the completion of the initial application questions.

Please note that Oliver King Consulting is supporting Doordeals with the recruitment for this position. As a result, Doordeals will not be considering CVs sent by recruitment agencies, and we kindly ask that agencies do not contact Doordeals directly regarding this vacancy.