Customer Service Advisor

Focus Resourcing; Cardiff; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Focus Resourcing is seeking an immediate-start Helpdesk Advisor on a temp basis for 1 month with strong likelihood of extension. You will join a friendly Helpdesk team to support customers with technology issues.

Hours: 37.5 per week; Shifts: Mon-Fri 9am-5:30pm. Location: Cardiff with on-site parking. Hourly rate £12.71. Immediate start and potential for permanency.

Qualifications

• Good attitude and communication style when dealing with customers.
• Strong verbal and written communication skills.
• Competent PC user including Microsoft package.
• Good understanding of technology / IT.
• Able to build rapport with customers.
• Access to own vehicle due to location.

Responsibilities

• Speaking with customers to remotely diagnose and rectify faults logged on equipment.
• Keeping customers informed at all times of progress of work.
• Report escalations to relevant departments.
• Update internal system to ensure smooth communication between departments.
• Document customer specific information.

Skills

Communication

Verbal & written

PC proficiency

Tech understanding

Rapport building

Own vehicle

Tools

Microsoft Office

Job description

Are you great with customers & great with tech? Are you available immediately? Our client is looking for a friendly, customer focused Helpdesk Advisor to join them on a Temp basis starting immediately, for an initial period of 1 month with the strong likelihood this will extend on a month-by-month basis, with the potential to go permanent also. You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with technology issues. Someone with strong customer service or contact centre-based experience, plus a good understanding of technology / computers would fit well in this team.

Hours: 37.5 per week.

Shifts: Monday to Friday 9am -5:30pm

Hourly Rate: £12.71

Location: Due to location, candidates will need to have access to their own transport. Free parking on-site.

Key Duties:

• Speaking with customers to remotely diagnose and rectify faults logged on equipment.
• Keeping customers informed at all times of progress of work.
• Report escalations to relevant departments.
• Update internal system to ensure smooth communication between departments.
• Document customer specific information.

Skills & Experience:

• Good attitude and communication style when dealing with customers.
• Strong verbal and written communication skills.
• Competent PC user including Microsoft package.
• Good understanding of technology / IT.
• Able to build rapport with customers.
• Access to own vehicle due to location.