Temporary Helpdesk Advisor

Focus Resourcing; Cardiff; On-site; GBP 14,000 - 21,000; Full time

Job summary

Focus Resourcing Limited in the United Kingdom is seeking a friendly Helpdesk Advisor for an immediate start on a 1-month temp basis, with strong potential to extend month-by-month and possibly go permanent. You will join a supportive Helpdesk team, handling customer calls and assisting with technology issues.

The role requires solid customer service or contact centre experience, plus a good understanding of technology and PCs. Hours are 37.5 per week, Monday to Friday 9am–5:30pm.

Qualifications

• Experience in customer service or contact centre environments.
• Strong understanding of technology / IT.
• Excellent verbal and written communication.

Responsibilities

• Speak with customers to remotely diagnose and rectify faults logged on equipment.
• Keep customers informed at all times of progress of work.
• Report escalations to relevant departments.
• Update internal system to ensure smooth communication between departments.
• Document customer specific information.

Skills

Customer service

Verbal communication

Written communication

IT literacy

MS Office

Own transport

Job description

Are you great with customers & great with tech? Are you available immediately?

Our client is looking for a friendly, customer focused Helpdesk Advisor to join them on a Temp basis starting immediately, for an initial period of 1 month with the strong likelihood this will extend on a month-by-month basis, with the potential to go permanent also.

You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with technology issues.

Someone with strong customer service or contact centre-based experience, plus a good understanding of technology / computers would fit well in this team.

Hours: 37.5 per week.

Shifts: Monday to Friday 9am -5:30pm

Hourly Rate: 12.71

Location: Due to location, candidates will need to have access to their own transport. Free parking on-site.

Key Duties:

• Speaking with customers to remotely diagnose and rectify faults logged on equipment.
• Keeping customers informed at all times of progress of work.
• Report escalations to relevant departments.
• Update internal system to ensure smooth communication between departments.
• Document customer specific information.

Skills & Experience:

• Good attitude and communication style when dealing with customers.
• Strong verbal and written communication skills.
• Competent PC user including Microsoft package.
• Good understanding of technology / IT.
• Able to build rapport with customers.
• Access to own vehicle due to location.