Temporary Customer Service Advisor

Synergy Recruitment Ltd; Northwich; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Free snacks and drinks

Job summary

Synergy Recruitment Ltd in Northwich is recruiting a Customer Service Advisor to support a backlog of enquiries ahead of Christmas. You’ll receive two weeks of classroom training before starting, with a temporary contract for 8 weeks initially.

You'll handle incoming calls and emails, book contractors, and log all activity in the system, keeping customers informed with realistic timescales. The role is fully office-based and pays £15.07 per hour (holiday pay included).

Qualifications

• Good IT skills and ability to learn new systems quickly.
• Able to talk and type at the same time.
• Ability to handle frustrated customers calmly.
• No prior office experience required.

Responsibilities

• Answering incoming calls and responding to emails from customers
• Booking contractors in to resolve issues
• Logging everything accurately onto the system
• Keeping customers updated on progress and realistic timescales
• Splitting your time between calls and emails depending on what's busiest that day—expect around 30-40 calls on a typical day

Skills

Good IT skills

Typing while talking

Customer service

Job description

Fancy putting your customer service skills togood use in the lead up to Christmas, with proper training and decent pay to go with it?

Our client is bringing in a team of Customer Service Advisors to help clear a backlog of enquiries.You’llget two weeks of classroom training first, soyou'renot thrown in at the deep endand will be considered even ifyou’venot worked in an office before.

It'stemporary to start (8 weeks,with the potentialto run on).

One thing worth flagging:you'llbe dealing withfrustrated customers in this role. If you can take that in your stride,you'lldo well here.

Benefits and details of the Customer Service Advisor role:

Pay

£15.07 per hour, made up of £13.45 basic pay plus £1.62 statutory holiday pay (holiday pay is built into your hourly rate while you're temporary)

Location

Northwich (fully office based)

Hours

37.5 hours per week, 9am - 5pm Monday to Friday

Contract

temporary, 8 weeks initially

• Free tea, coffee and juice, fresh fruit, plus free bread,cerealand ice lollies

What will you be doing as the Customer Service Advisor?

• Answering incoming calls and responding to emails from customers
• Booking contractors in to resolve issues
• Logging everything accurately onto the system
• Keeping customers updated on progress and realistic timescales
• Splitting your time between calls and emails depending on what's busiest that day-expect around 30-40 calls on a typical day

What do you needin order tobe considered for the role of Customer Service Advisor?

• Good IT skills, and comfortable picking up new systems quickly
• Able totalk and typeat the same time without losing track