IT Helpdesk Advisor - Dutch Speaker

Interaction Recruitment; Peterborough; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Overtime paid 1.5x

Full training

Job summary

Interaction Recruitment are proud to be partnered with a specialist IT company in Peterborough, seeking Dutch-speaking Service Desk Advisers to provide first-line IT support. You will handle telephone and email inquiries for external customers, log and track tickets, and assist in resolving basic tech issues with a strong emphasis on quality customer service.

The role offers full training, progression opportunities, and a supportive IT team environment.

Qualifications

• Fluent in Dutch (written and spoken).
• Strong English communication skills.
• Excellent customer service and communication skills.
• Organised, reliable and methodical in approach.
• Experience in call centre, customer service or technical support is beneficial.
• IT support experience is advantageous but not essential.

Responsibilities

• Provide first-line IT support to external customers via telephone and email.
• Log, track and update support tickets accurately.
• Troubleshoot basic hardware, software and network issues.
• Escalate more complex issues when required.
• Guide customers through step-by-step technical solutions.
• Maintain accurate support documentation and knowledge base records.
• Collaborate with service desk colleagues and contribute to continuous improvement.
• Deliver consistently high levels of customer service and build positive client relationships.

Skills

Dutch language

English communication

Customer service

Organised

Team player

Job description

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough.

We are currently seeking Dutch Speaking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills, a customer-focused approach and an interest in technology.

Full training will be provided, making this role suitable for both experienced support advisers and candidates looking to develop their career within IT support.

The Details

• Location: Peterborough
• Hours: 37.5 hours per week, between 7am - 7pm, with flexible shift rotation and occasional weekends
• Pay Rate: £14.22 per hour
• Start Date: Immediate
• Contract: Temporary to Permanent

What's on Offer

• Competitive hourly pay of £14.22 per hour
• Overtime opportunities paid at time and a half
• Full training and ongoing support
• Weekly pay
• Career progression within a growing IT team
• Temp of the Month reward vouchers
• Opportunity to develop your IT support and customer service skills

Key Responsibilities

• Providing first-line IT support to external customers via telephone and email
• Supporting Dutch-speaking customers professionally and effectively
• Logging, tracking and accurately updating support tickets
• Troubleshooting basic hardware, software and network-related issues
• Escalating more complex technical issues where required
• Guiding customers through step-by-step technical solutions
• Maintaining accurate support documentation and knowledge base records
• Working collaboratively with colleagues within the service desk
• Supporting continuous improvement across the service desk
• Providing a consistently high level of customer service and building positive client relationships

The Ideal Candidate

• Fluent in Dutch, both written and spoken
• Strong English communication skills
• Excellent customer service and communication skills
• Organised, reliable and methodical in your approach
• Previous call centre, customer service or technical support experience is beneficial
• Previous IT support experience is advantageous but not essential
• Comfortable troubleshooting basic technical issues
• Confident communicating with customers by telephone and email
• Comfortable working in a fast-paced, team-based environment
• A genuine interest in technology and developing a career in IT support

INDPB