Customer Support Advisor

Aspire Recruitment; Altrincham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Simply Health cover

Pension (matched up to 3%)

Life assurance (3x salary)

Enhanced maternity & paternity pay

Regular team incentives

Hybrid working after probation

Job summary

Aspire Recruitment in Altrincham is hiring a Customer Service Advisor (Tech-Focused & Training Provided) on a permanent basis. You will be the first point of contact for customers, helping resolve queries and troubleshoot issues, with full training provided.

The role offers 35 hours weekly, Mon-Fri, 8am-4pm or 9am-5pm, 1 day hybrid after probation, and benefits including 25 days holiday, Simply Health, pension, life assurance, and family pay enhancements.

Qualifications

• Experience in a customer service or contact centre role.
• Calm and resilient approach.
• Comfortable learning new systems or technology.

Responsibilities

• Acting as the first point of contact for customer queries (phone and email).
• Supporting customers from onboarding through to ongoing technical queries and returns.
• Troubleshooting issues across software, hardware and connectivity (full training provided).
• Using remote tools to diagnose and resolve problems efficiently.
• Reviewing device data and producing clear, accurate reports.
• Working closely with internal teams to resolve more complex queries.
• Keeping customer records up to date within the CRM system.

Skills

Customer service experience

Problem solving

Clear communication

Team player

Attention to detail

Tools

CRM system

Job description

Customer Service Advisor
(Tech-Focused & Training Provided)
Permanent
£25,173
Altrincham (Free Parking)
Monday to Friday - 35 hours - 8am to 4pm & 9am to 5pm
1 day hybrid after probation

Looking to move beyond a standard customer service role and build valuable technical skills?

This is a fantastic opportunity to join a growing technology business where you’ll be supported to develop both your customer service and technical expertise, even if you’ve not worked in a technical role before.

You’ll be joining a friendly, close knit team of five, playing a key role as the first point of contact for customers, helping them resolve queries, troubleshoot issues, and feel fully supported throughout their journey.

If you enjoy problem solving, learning new systems, and delivering great service, this could be a brilliant long term move.

The role will involve:

• Acting as the first point of contact for customer queries (phone and email).
• Supporting customers from onboarding through to ongoing technical queries and returns.
• Troubleshooting issues across software, hardware and connectivity (full training provided).
• Using remote tools to diagnose and resolve problems efficiently.
• Reviewing device data and producing clear, accurate reports.
• Working closely with internal teams to resolve more complex queries.
• Keeping customer records up to date within the CRM system.

What you will bring:

• Experience in a customer service or contact centre role.
• A natural problem solver with a calm and resilient approach.
• Comfortable learning new systems or technology (technical experience is a bonus, not essential)
• Strong communication skills and be able to explain things clearly to customers.
• Well organised with good attention to detail.
• A team player who enjoys working in a collaborative environment.

Why is this a good opportunity?

• Genuine development opportunity & a chance to build technical skills in a supportive environment.
• Structured onboarding and ongoing training to help you succeed.
• Clear progression potential within a growing business.
• Supportive team culture where your contribution is valued.

Benefits

• 25 days holiday bank holidays your birthday off.
• Simply Health cover.
• Pension (matched up to 3%).
• Life assurance (3x salary).
• Enhanced maternity & paternity pay.
• Regular team incentives.
• Hybrid working after probation (4 days office / 1 remote).

Aspire Recruitment is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.