Temp Helpdesk Advisor - Immediate Start, Possible Extension

Focus Resourcing Limited; Cardiff; On-site; GBP 14,000 - 21,000; Full time

Job summary

Focus Resourcing Limited in the United Kingdom is seeking a friendly Helpdesk Advisor for an immediate start on a 1-month temp basis, with strong potential to extend month-by-month and possibly go permanent. You will join a supportive Helpdesk team, handling customer calls and assisting with technology issues.

The role requires solid customer service or contact centre experience, plus a good understanding of technology and PCs. Hours are 37.5 per week, Monday to Friday 9am–5:30pm.

Qualifications

• Experience in customer service or contact centre environments.
• Strong understanding of technology / IT.
• Excellent verbal and written communication.

Responsibilities

• Speak with customers to remotely diagnose and rectify faults logged on equipment.
• Keep customers informed at all times of progress of work.
• Report escalations to relevant departments.
• Update internal system to ensure smooth communication between departments.
• Document customer specific information.

Skills

Customer service

Verbal communication

Written communication

IT literacy

MS Office

Own transport

Job description

Focus Resourcing Limited in the United Kingdom is seeking a friendly Helpdesk Advisor for an immediate start on a 1-month temp basis, with strong potential to extend month-by-month and possibly go permanent. You will join a supportive Helpdesk team, handling customer calls and assisting with technology issues.

The role requires solid customer service or contact centre experience, plus a good understanding of technology and PCs. Hours are 37.5 per week, Monday to Friday 9am–5:30pm.