Technical Customer Support Advisor (Temp)

Talk Staff Group Limited; Belper CP; Sur place; GBP 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Bonus opportunities

Rotating shifts

Develop technical knowledge

Collaborative team environment

Make a difference to customer 경험

Résumé du poste

Talk Staff Group Limited is seeking a Customer Support Advisor to provide technical assistance and guidance to customers across multiple channels. You will combine strong customer service with troubleshooting to resolve queries and support connected products and services.

The role requires clear communication of technical information, handling enquiries via phone, email, chat and ticketing systems, and escalating complex issues when needed.

Qualifications

• Strong troubleshooting and analytical skills.
• Process driven.
• The ability to explain information in a clear, customer-friendly way.
• Confidence using Microsoft Office and web-based systems.
• Excellent attention to detail and organisational skills.
• The ability to manage competing priorities and work effectively within a team.
• A commitment to delivering high-quality customer service and resolving issues efficiently.

Responsabilités

• Provide advice and support to customers across products and services.
• Troubleshoot reported issues using diagnostic tools and technical documentation.
• Support customers with connected products, applications and connectivity issues.
• Explain technical information in a customer friendly manner clearly
• Handle enquiries via phone, email, chat, SMS and ticketing systems.
• Escalate complex issues where required.
• Maintain accurate customer records and case notes.
• Manage complaints and work towards effective resolutions.
• Work closely with other departments within the service team.
• Meet customer service, quality and response targets, contributing to continuous improvement.

Connaissances

Troubleshooting

Process-driven

Clear communication

MS Office

Attention to detail

Organisational skills

Prioritisation

Team player

Outils

Microsoft Office

Description du poste

We are looking for a customer-focused Customer Support Advisor to provide technical support and guidance to customers across a range of communication channels.

Youll combine excellent customer service skills with troubleshooting to resolve queries, support connected products and services, and arrange engineer attendance where needed. Youll play a key role in delivering a positive customer experience while ensuring issues are handled efficiently and accurately.

To be considered for the role, youll require the following essentials:

• Strong troubleshooting and analytical skills.
• Process driven
• The ability to explain information in a clear, customer-friendly way.
• Confidence using Microsoft Office and web-based systems.
• Excellent attention to detail and organisational skills.
• The ability to manage competing priorities and work effectively within a team.
• A commitment to delivering high-quality customer service and resolving issues efficiently.

Within this position, youll also be:

• Provide advice and support to customers across products and services.
• Troubleshoot reported issues using diagnostic tools and technical documentation.
• Support customers with connected products, applications and connectivity issues.
• Explain technical information in a customer friendly manner clearly
• Handle enquiries via phone, email, chat, SMS and ticketing systems.
• Escalate complex issues where required.
• Maintain accurate customer records and case notes.
• Manage complaints and work towards effective resolutions.
• Work closely with other departments within the service team.
• Meet customer service, quality and response targets, contributing to continuous improvement.

Salary & Working Hours

£13.61 per hour - plus bonus opportunities

• Monday to Friday 8am-6pm shifts on a rota with 1/6 Saturdays
• Opportunity to develop your technical knowledge and customer service skills.
• A varied role combining customer support and technical problem-solving.
• A collaborative team environment.
• The opportunity to make a real difference to the customer experience.