Customer Service Advisor

People Solutions; Crick; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Free on-site parking

Company pension

Part-time opportunities

Job summary

People Solutions are recruiting a Customer Service Advisor to join a busy logistics environment. The role offers £15.20 per hour with Monday to Friday shifts and flexible office hours, including part-time opportunities and free on-site parking.

You'll respond to customer inquiries by phone and email, process orders and maintain records using internal systems. This role suits someone with customer service experience seeking development in administration and logistics.

Qualifications

• Previous experience in a customer service or administrative role.
• Strong written and verbal communication skills.
• Excellent attention to detail and organisational skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience using Warehouse Management Systems (WMS).

Responsibilities

• Respond to customer enquiries via telephone and email in a professional and timely manner.
• Process customer orders, returns and exchanges accurately using internal systems.
• Maintaining and updating customer records and databases.
• Liaising with operations, transport and management teams to resolve customer issues.
• Monitoring and following up on outstanding customer queries and complaints.
• Preparing reports and documentation relating to customer service activities.
• Supporting general administrative tasks, including filing, scanning and data entry.
• Assisting with the development and implementation of customer service policies and procedures.
• Ensuring high levels of customer satisfaction through accurate and efficient communication.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Problem solving

Data entry

Tools

Microsoft Office (Word/Excel/Outlook)

Warehouse Management System (WMS)

Job description

Customer Service Advisor - £15.20 Per Hour - Monday to Friday

People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client within a busy logistics environment.

This is a fantastic opportunity offering £15.20 per hour, Monday to Friday working, flexible office hours, free on-site parking and the opportunity to develop your customer service and administrative skills.

£15.20 Per Hour | Monday to Friday | 09:00-17:00 / 10:00-18:00 | Part-Time Considered | Free Parking | Company Pension

This position is ideal for applicants who have previously worked as a Customer Service Advisor, Customer Service Administrator, Customer Support Advisor, Logistics Administrator or Customer Care Advisor.

Shifts

• Monday to Friday
• 09:00-17:00 or 10:00-18:00
• Some flexibility required
• Part-time hours will also be considered
• 30-minute lunch break

Rates of Pay

• £15.20 per hour

Benefits

As a Customer Service Advisor, you will receive:

• Monday to Friday working
• Flexible office hours
• Part-time opportunities considered
• Free on-site parking
• Company pension
• Opportunity to develop your skills within a busy logistics environment

Day-to-Day Duties

As a Customer Service Advisor, your duties will include (but are not limited to):

• Responding to customer enquiries via telephone and email in a professional and timely manner
• Processing customer orders, returns and exchanges accurately using internal systems
• Maintaining and updating customer records and databases
• Liaising with operations, transport and management teams to resolve customer issues
• Monitoring and following up on outstanding customer queries and complaints
• Preparing reports and documentation relating to customer service activities
• Supporting general administrative tasks, including filing, scanning and data entry
• Assisting with the development and implementation of customer service policies and procedures
• Ensuring high levels of customer satisfaction through accurate and efficient communication

Essential Skills

To be successful as a Customer Service Advisor, you will need:

• Previous experience in a customer service or administrative role
• Strong written and verbal communication skills
• Excellent attention to detail and organisational skills
• Proficiency in Microsoft Office, including Word, Excel and Outlook
• Experience using Warehouse Management Systems (WMS)
• Ability to work independently and as part of a team
• Proactive approach to problem-solving and resolving customer issues
• Ability to manage multiple tasks in a busy working environment

Training Provided

• Industry-related training and ongoing support throughout your assignment

People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.