Customer Service Advisor

Jago Consultants; Brighton; On-site; GBP 25,000 - 31,000; Full time

Job summary

Jago Consultants is recruiting for a Service Advisor at a Main Motorcycle Dealership in Brighton. The role focuses on delivering a high level of brand experience to customers, supporting long-term career progression.

You will manage service telephone and walk-in enquiries, greet customers, identify needs, and keep customers updated throughout the day while discussing upsell opportunities and ensuring smooth handovers.

Qualifications

• Experience in a service advisory role is beneficial.
• Good technical knowledge of vehicles.
• Must hold a valid driving licence.

Responsibilities

• Manage all service telephone and walk-in enquiries.
• Meet and greet customers and identify their needs for vehicle drop-off.
• Progress and update the customer throughout the day.
• Discuss and upsell additional work to customers.
• Advise and forward diarised unsold work.
• Carry out inspections prior to handover to customer.

Skills

Customer service

Telephone skills

Walk-in handling

Upselling

Vehicle knowledge

Driving licence

Job description

Service Advisor Required! – Basic up to £28,000

Our client is a Main Motorcycle Dealership looking to recruit a Service Advisor to join their team based in Brighton!

Working as part of team the Service team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long-term career progression.

• To Manage all service telephone and Walk-in enquires
• To meet and greet customers, qualify and identify customer’s needs for at vehicle drop-off
• To progress and update the customer throughout the day
• To discuss and up-sell additional work to the customer.
• Advise, and forward diarised unsold work
• Carry out inspections where necessary prior to handover to customer
• Ideally have previous experience as a service advisor
• A good technical knowledge of vehicles
• To have a positive, customer focused attitude and approach to your work
• To have a valid driving licence

Package: Basic of up to £28,000