Service Advisor

Jago Consultants; Worthing; On-site; GBP 21,000 - 28,000; Full time

Job summary

Jago Consultants in Worthing, West Sussex, is seeking a motivated Service Advisor for a main car dealership. The role involves greeting customers, scheduling vehicle bookings in the workshop, and coordinating with technicians to ensure timely service delivery.

You will deliver world-class customer service, upsell where appropriate, and maintain records while building lasting customer relationships. The position offers a friendly team, training, and a schedule of Monday to Friday 8am-6pm with

Qualifications

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.

Responsibilities

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

Skills

Customer service

Communication

Teamwork

Job description

Service Advisor – Worthing in West Sussex

I am working with a Main Car Dealership in Worthing who are currently looking for a Service Advisor to join their growing team.

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service?

About the position

The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills.

Salary is negotiable depending on experience

Hours: Mon to Fri 8am to 6pm and Saturday’s on a rota

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect our new Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.