Customer Service Advisor

CONNELLS GROUP; Bournemouth; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading company in the property sector is seeking a motivated Customer Service Advisor for their Lettings Support Centre in Bournemouth. In this rewarding role, you will support property management and tenancy administration, while enjoying a clear career path, comprehensive training, and team incentives. Ideal candidates will possess excellent communication skills, strong organization, and a detail-oriented approach, enhancing the positive workplace culture offered.

Benefits

Aviva Digicare

Workplace and cycle-to-work schemes

Colleague discounts

Perks at Work

Gym discounts

Life assurance

Workplace pension scheme

Qualifications

• Excellent customer service skills required.
• Strong administration skills necessary.
• IT literate, proficient in MS Office and email systems.

Responsibilities

• Provide property management and tenancy administration support.
• Coordinate with contractors for repairs and safety checks.
• Ensure timely completion of maintenance works.

Skills

Customer service

Administration

Resilience

Numeracy

Detail-oriented

Organization

Communication

IT literacy

Education

Relevant ARLA – NFOPP qualifications

Job description

Customer Service Advisor

We’re looking for a highly motivated Customer Service Advisor to join our team at the Lettings Support Centre in Bournemouth. In this role, you will provide property management and tenancy administration support to branches, landlords, and tenants.

We offer a clear career path, support for relevant qualifications, and a rewarding, positive working environment.

Salary: £24,670

What’s in it for you?

• Support in training towards ARLA – NFOPP qualifications
• Starting salary of £24,670, with an additional £1,000 upon qualification
• Industry-leading training and development
• Clear career progression opportunities
• A collaborative, rewarding, and fun environment
• Team incentives

Key responsibilities:

• Providing property management and tenancy administration support to branches, landlords, and tenants
• Coordinating with contractors to ensure repair and maintenance works are completed on time and to standard
• Arranging statutory safety checks

Skills and experience required:

• Excellent customer service skills
• Strong administration skills
• Resilient, positive, numerate, and detail-oriented
• Organized with the ability to prioritize in a fast-paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Benefits:

• Aviva Digicare, workplace and cycle-to-work schemes
• Colleague discounts, Perks at Work, and gym discounts
• Life assurance and workplace pension scheme

Austin & Wyatt is an equal opportunities employer, encouraging applications regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

We believe in diversity and inclusion. If you’re interested in this role but don’t meet every qualification, we still encourage you to apply. You might be a perfect fit for this or other roles.

Ref: CC00623