Customer Service Advisor

Talk Staff Group Limited; Belper CP; On-site; GBP 27,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Customer Service Advisor to provide technical support and be the first point of contact for engineers and end users. The role involves handling inquiries, maintaining communication, and performing administrative tasks. Candidates must have proven customer service experience, strong technical understanding, and excellent communication skills. The position offers a salary of £26,786 plus bonuses, with fantastic benefits including holidays and private healthcare.

Benefits

25 days holidays plus bank holidays

Amazing pension scheme

Development opportunities

Subsidised private healthcare

Qualifications

• Proven experience in customer service and administration within manufacturing.
• Ability to understand and retain technical information.
• Strong communication skills and attention to detail.

Responsibilities

• Coordinate incoming queries and service repairs.
• Handle calls and emails professionally.
• Provide technical advice over the phone.
• Interpret and explain technical instructions.
• Perform day-to-day administrative duties for the team.

Skills

Customer service experience

Technical understanding

Issue resolution

MS Office competency

Communication skills

Attention to detail

Job description

Overview

We are currently looking to recruit a Customer Service Advisor for our fast-growing manufacturing client, who offer sustainability and opportunities to develop within the company.

A high valued, forward-thinking company that are committed to creating a positive and rewarding career opportunity. The main purpose of the role is to provide technical support duties and be the first point of contact for responding to any breakdowns and emergency calls from engineers and end users.

Requirements

• Proven experience providing excellent customer service and administration, ideally within the manufacturing sector
• Have a good understanding of technical information and the ability to retain information
• Proven experience of being able to resolve issues
• Competent with the use of MS Office applications
• Hold excellent communication skills and strong attention to detail
• Have the ability to work under pressure whilst prioritising workloads

Responsibilities

• Coordinating all incoming queries and service repairs
• Handling incoming calls and emails and liaising with customers in a timely and professional manner
• Understand the customer requirements and show a good technical aptitude combined with the ability to give advice by telephone
• Interpret and explain technical information and instructions
• Handling of day-to-day administration duties for the service and management team
• Understand the customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy

Salary & Working Hours

£26,786 plus bonus per annum

Monday to Friday working shifts between 8am and 6pm and Saturdays rota 9am – 12pm

Benefits

Fantastic benefits package including 25 days holidays plus bank holidays

Amazing pension scheme

Development opportunities

Subsidised private healthcare

Talk Staff Recruitment act as an employment agency in relation to this vacancy.