Customer Service Advisor

Metropolitan Thames Valley; Beeston; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading property management company in Beeston is looking for a motivated individual to join their customer support team. In this role, you will address property repair inquiries while providing excellent service across multiple channels. Adaptability is essential in this fast-paced environment. Flexible remote work options are available after training. The ideal candidate is enthusiastic and a team player, with strong communication skills.

Benefits

Inspiring work environment

Career progression

Competitive benefits

28 days annual leave

2 volunteering days per year

Enhanced pension

Hybrid working options

Qualifications

• Ability to adapt to a fast-paced environment.
• Enthusiasm and the right mindset are crucial.
• Previous experience is valued but not essential.

Responsibilities

• Support customers with property repair queries.
• Resolve issues efficiently across various channels.
• Work on a rotating shift basis.

Skills

Motivated self-starter

Team player

Excellent communication

Problem-solving

Job description

In this role, you’ll support customers with property repair queries across various channels, resolving issues efficiently with professionalism and technical expertise. The work is varied and fast‑paced, making adaptability essential in the property repairs and maintenance environment. Coverage across core business hours is essential for this role and you’ll need to be available to work between 8am and 6pm, Monday to Friday, on a rotating shift basis based within the main office in Beeston. Once you’re fully trained, you’ll have the flexibility to work remotely when based on a 10am‑6pm shift.

Key Attributes

• Motivated self‑starters with a passion for learning and a can‑do attitude
• Team players who thrive in a supportive, fast‑paced environment
• Excellent communicators with an innovative approach to problem solving
• Previous experience is valued but not essential – we’re looking for the right mindset and enthusiasm!

How to Apply

Ready to apply? If you’re ready to take the next step in your career, we’d love to hear from you! Please complete our application form, attach your CV and a brief cover letter explaining why you’d be a great fit for our team.

Equality, Diversity & Inclusion

We are a disability‑confident employer and will offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal, and high‑peak times, the employer may limit the overall numbers of interviews offered to both disabled and non‑disabled people. For more details, please visit our equality policy page.

We are committed to developing and implementing sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. We are also part of the disability confident employer scheme.

Employee Networks

• Gender
• Ethnicity
• LGBTQ+
• Disability

Core Values

Dare, Care and Collaborate demonstrate that we are a people‑focused business, solving social issues by working together.

Perks and Benefits

• Inspiring work environment – a collaborative and innovative culture where every day brings new challenges and opportunities.
• Career progression – committed to your growth through ongoing training and mentorship.
• Competitive benefits – comprehensive benefits package, generous holiday allowance, and health & wellbeing support.
• Meaningful impact – your contributions will make a real difference to our customers and community.
• Full, comprehensive training to set you up for success.
• 28 days annual leave plus 8 bank holidays (pro‑rata for part time) per year.
• 2 volunteering days per year for community projects.
• One additional “Beliefs” day per year.
• Supported family‑friendly approach with extended parental leave.
• Enhanced pension with matched contributions up to 9%.
• Option to buy or sell up to 5 days annual leave per year.
• Life assurance cover at 3× your salary.
• Cycle2Work scheme.
• Hybrid working – dependent on job role and department.
• Health cash plan scheme for everyday healthcare needs (can add family members).
• Tenancy deposit – interest‑free loan to help with rental deposits, season ticket loan.
• Access to extensive learning and training opportunities via Wisebox platform.
• Colleague virtual social platform with workplace pages to keep up to date with organisational activity and connect with colleagues.
• Career progression across the organisation with mentoring/coaching programmes, apprenticeships and career planning support.
• Employee Assistance Programme – supporting wellbeing of colleagues.