Customer Service Advisor

Yolk Recruitment; Barry; On-site; GBP 23,000 - 28,000; Full time

Job summary

A well-established construction materials company in Barry is seeking a Customer Service Advisor on a fixed-term contract until February 2027. You will manage customer orders and enquiries, providing clear and timely responses to ensure satisfaction. Ideal candidates will possess a proactive approach, strong IT, and communication skills, as well as previous customer service experience. The role offers a supportive team environment with full training and development opportunities.

Benefits

Salary up to £27,500

Monday to Friday hours

Company pension

Life assurance

Supportive team environment

Full training and development

Free onsite parking

Qualifications

• Experience in customer service, preferably over the phone or in person.
• Confident in using IT systems to manage customer queries.
• Strong communication skills to respond to customer inquiries.

Responsibilities

• Manage customer orders and enquiries via phone and email.
• Provide timely responses to questions and complaints.
• Coordinate deliveries and ensure accuracy of records.

Skills

Customer service experience

IT skills

Strong communication

Proactive approach

Teamwork

Job description

Customer Service Advisor

Fixed-term contract until February 2027 – interviews taking place before Christmas.

Yolk Recruitment is working with a well-established construction materials business in Treforest to help them find a Customer Service Advisor. You'll be joining a small, friendly team in a busy setting, supporting customers with their orders and day-to-day enquiries.

What you'll be doing:

• Managing customer orders and enquiries by phone and email
• Giving clear, timely responses to questions and complaints
• Keeping track of orders from start to finish
• Organising and rearranging deliveries to make the best use of the haulage fleet
• Updating records and paperwork accurately
• Working closely with the commercial, production, and haulage teams

What we're looking for:

• Previous customer service experience (over the phone or face to face)
• Confident IT skills
• Strong communication abilities
• A proactive approach and interest in learning about the wider business
• Someone who enjoys working as part of a small team

What you'll receive:

• Salary up to £27,500
• Monday to Friday hours
• Company pension
• Life assurance
• Supportive team environment
• Full training and development
• Free onsite parking