Customer Service Advisor

Barlow Wood Ltd; Alderley Edge; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Bonus

Free parking

Job summary

Barlow Wood Ltd in Alderley Edge is seeking a customer service advisor to join a small, friendly team. This telephone-based role requires a customer-focused approach and prior call-center or customer service experience is advantageous.

You'll handle inbound and outbound calls, process applications, upload data to customer files, and help colleagues across departments while maintaining confidentiality and a positive attitude. A bonus is offered and parking is free.

Qualifications

• Previous experience in customer service
• Experience in the Financial Services sector would be an advantage
• Excellent telephone manner
• Must live within a sensible commuting distance of Alderley Edge

Responsibilities

• Maintaining a high level of customer satisfaction.
• Dealing with inbound and outbound calls
• Acknowledging and responding to customer queries promptly.
• Processing customer applications.
• Understanding our business, to help with queries.
• Using various channels to communicate with customers.
• Working as part of a team.
• Be able to communicate with other departments in the business.
• Uploading data to customer files.
• Maintain a positive, empathetic, and professional attitude towards customers and teammates always.
• Maintaining confidentiality and abiding by all regulatory requirements.
• Going above and beyond for customers.

Skills

Telephone communication

Customer service

Teamwork

Confidentiality

Job description

CUSTOMER SERVICE ADVISOR

ALDERLEY EDGE

£26, 500 + BONUS + FREE PARKING

Our client is seeking a customer focused individual to join their small team. This si a telephone based role and previous telephone based customer service experience would be an advantage.

Customer Service Advisor Duties

• Maintaining a high level of customer satisfaction.
• Dealing with inbound and outbound calls
• Acknowledging and responding to customer queries promptly.
• Processing customer applications.
• Understanding our business, to help with queries.
• Using various channels to communicate with customers.
• Working as part of a team.
• Be able to communicate with other departments in the business.
• Uploading data to customer files.
• Maintain a positive, empathetic, and professional attitude towards customers and teammates always.
• Maintaining confidentiality and abiding by all regulatory requirements.
• Going above and beyond for customers.

Customer Service Advisor Requirements

• Previous experience in customer service
• Previous experience of the Financial Services sector would be an advanatage
• Excellent telephone manner
• Must live within a sensible commuting distance of Alderley Edge