Customer Service Advisor

Pertemps Bond; Tewkesbury; On-site; GBP 25,000 - 27,000; Full time

Job summary

Pertemps Bond is seeking a Customer Service Advisor for our Tewkesbury office. This full-time, office-based role offers a salary of £25,000-£27,000 per year with a £30,000 OTE bonus potential in a regulated financial services environment.

You will handle both inbound and outbound enquiries, support policy administration, renewals, and cross-sell opportunities while maintaining high service standards and accurate record-keeping within Microsoft 365 tools.

Qualifications

• Experience delivering customer service in a regulated environment.
• Call centre or high-volume customer service experience is advantageous.
• Strong communication and interpersonal skills; detail-oriented and accurate.

Responsibilities

• Deliver exceptional service to new and existing customers, resolving queries efficiently and professionally.
• Contribute to team sales targets through the selling and servicing of policies, including renewals.
• Handle inbound and outbound customer enquiries with a high level of service.
• Support the wider team with administrative tasks and data input.
• Promote additional products and cross-sell where appropriate.

Skills

Customer service

Regulated environment experience

Call centre experience

Strong communication

Microsoft 365

Tools

Microsoft 365

Job description

Customer Service Advisor – Tewkesbury

Tewkesbury

Full-Time office based

£25,000-£27,000 annum basic salary plus bonus £30,000 OTE.

Are you an experienced Customer Service Advisor looking for your next opportunity within a professional, regulated environment?

We’re delighted to be working with a market-leading organisation that is expanding its customer service team in Tewkesbury. If you have experience within Financial Services, Insurance, Telecommunications, or another regulated industry, particularly within a call centre or customer-focused environment, this could be an excellent next step in your career.

Customer Service Key Responsibilities

• Deliver an exceptional service to both new and existing customers, resolving queries efficiently, accurately and professionally.
• Contribute to team sales targets and objectives through the selling and servicing of policies, including policy renewals.
• Identify opportunities to enhance the customer experience and exceed expectations, while always acting in the best interests of both the customer and insurer.
• Handle both inbound and outbound customer enquiries and provide a consistently high level of service.
• Support the wider team and department with administrative tasks, including processing post, issuing cover notes, marketing activities and data inputting.
• Process mid-term adjustments and manage renewal invitations across a range of products.
• Ensure all client documentation is issued accurately and internal records are kept fully up to date.
• Maintain an up-to-date knowledge of product developments, market trends and scheme facilities.
• Handle customer complaints and challenging situations professionally, escalating matters where appropriate, including those that may fall under FCA reportable requirements.
• Actively promote additional products and identify opportunities to cross-sell across the company.

The successful Customer Service Advisor will have the following skills & experience:-

• Previous experience in a customer service role within a regulated environment, such as financial services, insurance or telecommunications.
• Experience within a call centre, insurance claims, account handling, customer service, telesales or sales advisor environment would be advantageous.
• Strong communication and interpersonal skills, with a genuine focus on delivering excellent customer service.
• Strong IT skills and confidence using Microsoft 365.
• The ability to work accurately, professionally and effectively in a busy customer-focused environment.

Interested?

If you have the relevant skills and experience and are looking for your next opportunity in Tewkesbury, we’d love to hear from you.