Temporary Customer Service Advisor

Elizabeth Michael Ltd; South Normanton; On-site; GBP 14,000 - 21,000; Full time

Job summary

Elizabeth Michael Ltd is currently recruiting for a Temporary Customer Service Advisor to join a busy customer service team based in Alfreton, Derbyshire. The role involves a mix of telephone-based customer service and administration, handling enquiries, orders and account queries, with shifts from 9:00am to 6:00pm, Monday to Friday.

The ideal candidate will have customer service or administration experience, strong communication skills, and accuracy with data entry.

Qualifications

• Experience in customer service or administration.
• Excellent communication skills with a confident telephone manner.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Handling incoming customer enquiries via telephone and email
• Processing customer orders accurately and efficiently
• Investigating and resolving customer queries and complaints
• Updating and maintaining customer records on internal systems
• Liaising with internal departments regarding orders and deliveries
• Supporting the wider customer service team with administrative tasks
• Ensuring all customer interactions are handled professionally and efficiently

Skills

Customer service

Administration

Telephone communication

Tools

Microsoft Office

Job description

Temporary Customer Service Advisor

Alfreton, Derbyshire

£12.71 per hour

Monday to Friday | Shifts between 9:00am-6:00pm

We are currently recruiting for a Temporary Customer Service Advisor to join a busy and growing customer service team based in Alfreton.

This is a fantastic opportunity for someone with customer service or administration experience who enjoys speaking with people, resolving queries and providing an excellent level of support. The role will involve a combination of telephone-based customer service and administration, supporting customers with enquiries, orders and account queries.

Key Responsibilities:

• Handling incoming customer enquiries via telephone and email
• Processing customer orders accurately and efficiently
• Investigating and resolving customer queries and complaints
• Updating and maintaining customer records on internal systems
• Liaising with internal departments regarding orders and deliveries
• Supporting the wider customer service team with administrative tasks
• Ensuring all customer interactions are handled professionally and efficiently

The Ideal Candidate:

• Previous customer service or administration experience
• Excellent communication skills with a confident telephone manner
• Strong attention to detail and accurate data entry skills
• Good IT skills including Microsoft Office
• Ability to work in a busy environment while managing multiple tasks
• Experience working towards targets or service levels would be beneficial

If you are customer-focused, organised and available immediately, we would love to hear from you.