Customer Service Advisor - Bonus + Free Parking

Confidential; Alderley Edge; Presencial; GBP 26 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free parking

Bonus

Resumo da oferta

Confidential in Alderley Edge is seeking a Customer Service Advisor to join a small team. This telephone-based role would benefit from previous customer service experience and a good telephone manner.

You will handle inbound and outbound calls, process customer applications and respond promptly to queries while maintaining confidentiality and working with other departments to deliver high standards of service.

Qualificações

• Previous experience in customer service.
• Experience of the Financial Services sector would be an advanatage.
• Excellent telephone manner.
• Must live within a sensible commuting distance of Alderley Edge.

Responsabilidades

• Maintaining a high level of customer satisfaction.
• Dealing with inbound and outbound calls
• Acknowledging and responding to customer queries promptly.
• Processing customer applications.
• Understanding our business, to help with queries.
• Using various channels to communicate with customers.
• Working as part of a team.
• Be able to communicate with other departments in the business.
• Uploading data to customer files.
• Maintain a positive, empathetic, and professional attitude towards customers and teammates always.
• Maintaining confidentiality and abiding by all regulatory requirements.
• Going above and beyond for customers.

Conhecimentos

Customer service

Telephone manner

Teamwork

Communication skills

Descrição da oferta de emprego

Confidential in Alderley Edge is seeking a Customer Service Advisor to join a small team. This telephone-based role would benefit from previous customer service experience and a good telephone manner.

You will handle inbound and outbound calls, process customer applications and respond promptly to queries while maintaining confidentiality and working with other departments to deliver high standards of service.