Customer Service Advisor

Gibson Hollyhomes; Altrincham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Gibson Hollyhomes is seeking a Customer Service Advisor to join their team in Altrincham. The role focuses on following up enquiries, answering client emails, and assisting clients by phone to ensure a smooth customer journey.

Ideal candidates will have prior customer service experience, be highly organised, and possess excellent written and verbal communication skills with strong attention to detail. Proficiency with MS Office is required.

Qualifications

• Previous Customer Service experience is essential
• Highly organised
• Excellent written and verbal communication skills
• Strong attention to detail
• Highly proficient on Microsoft Office

Responsibilities

• Follow up with all enquiries
• Answer all emails from clients
• Assist clients on the phone
• Take detailed information with regards to cases
• Ensure that the customer journey is as smooth and efficient as possible
• Act in a professional and courteous manner at all times

Skills

Customer service experience

Organised

Communication skills

Attention to detail

MS Office

Job description

My client is a well-established firm dedicated to providing outstanding services to its clients in its core sectors. They are looking for a Customer Service Advisor to join their expanding team based in Altrincham.

The ideal candidate will have excellent Customer Service skills, ideally from a Call Centre or Sales background.

Job Description for Customer Service Advisor

• Follow up with all enquiries
• Answer all emails from clients
• Assist clients on the phone
• Take detailed information with regards to cases
• Ensure that the customer journey is as smooth and efficient as possible
• Act in a professional and courteous manner at all times

Job Skills required for Customer Service Advisor

• Previous Customer Service experience is essential
• Highly organised
• Excellent written and verbal communication skills
• Strong attention to detail
• Highly proficient on Microsoft Office

Please note – due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 48 hours of your application then unfortunately you have been unsuccessful.

By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website

If you would like to apply for this position, please email across a copy of your CV to [e-mail]