Customer Service Adviser (12 Month FTC) - Newbury

Ultimate Banking Ltd; Newbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution in Newbury is seeking a Customer Service Adviser for a 12-month fixed-term contract. You'll be responsible for welcoming and advising customers on savings accounts while providing top-notch customer service. This role offers opportunities for skill development through training and workshops, along with generous benefits including a holiday allowance and volunteering days. If you possess excellent communication skills and a passion for customer care, we encourage you to apply.

Benefits

Generous holiday allowance

Contributory pension scheme

Employee discounts

Wellbeing programmes

Birthday off

Paid volunteering days

Qualifications

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills.

Responsibilities

• Welcome, support, and advise customers on their savings accounts.
• Provide excellent customer service through cashiering and admin tasks.

Skills

Experience with customers

Excellent written communication

Excellent verbal communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Office 365

Job description

Role: Customer Service Adviser – 12 Months FTC

Location: Newbury

Hours: 37.5 hrs a week, Mon – Fri, 8.45am – 5.15pm, Plus 2 in 4 Sat’s, 8.45am – 12.15pm (paid as overtime)

Start Salary: £25,064

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.

Do you enjoy variety and as well as working with a wide range of customers and colleagues?

Do you want to build or develop your current skills and knowledge?

Here’s what you will be doing:

You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.

Why work for us?

We want to help you develop –You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.

We want to look after and reward you- You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off.

We want to help others- as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.

Essential skills and experience:

• Experience of working with internal and/or external, customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills.

Desirable skills and experience:

• Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365

Interviews:

90-minute competency-based interview held in Newbury branch.

We aim to interview successful applicants within 1 week.

Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.